Senior Manager of Social Services

Southwest Care Center • Albuquerque, NM

13d

About The Position

Southwest Care Center employees can answer yes to these 3 questions: 1. Do you want to make a difference? 2. Do you believe everyone is entitled to quality healthcare? 3. Do you desire to serve the underserved in your community? For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities. Southwest Care Center is currently seeking an experienced full-time Senior Manager of Social Services . This position supports s ocial service pro grams in both Santa Fe and Albuquerque, NM requiring the candidate to reside in the local area. Position Details: Reporting to the Director of Clinical & Quality Outcomes , the Senior Manager of Social Services provides leadership, operational oversight, and strategic direction for the organization’s Ryan White, Housing, and Outreach programs. This role ensures that services are high-quality, culturally responsive, compliant with federal and state regulations, and aligned with the mission of a Federally Qualified Health Center (FQHC) and HRSA. The manager supports a multidisciplinary team to improve patient outcomes, enhance care coordination, and address social determinants of health throughout the organization’s service area.

Requirements

• Bachelor’s degree in social work , Public Health, Human Services, or related field.
• Three (3) years of experience in case management, social services, HIV services, housing programs, or similar fields.
• Two (2) years of supervisory or program management experience.
• Knowledge of Ryan White programs, HOPWA, and social determinants of health.
• Experience working with diverse populations, including LGBTQ+ communities, persons with HIV, and individuals experiencing homelessness.
• Strong understanding of confidentiality laws (HIPAA/42 CFR Part 2).
• Valid NM driver’s license and ability to travel to outreach sites and all clinics within the organization.

Nice To Haves

• Master’s degree in social work (MSW), Public Administration (MPA), or related field.
• Experience in FQHC or community health settings.
• Familiarity with CAREWare , HMIS, and EHR systems.
• Bilingual (English/Spanish or English/Navajo).

Responsibilities

• Provide day-to-day leadership and supervision for Case Management, Ryan White, HOPWA, and Outreach teams.
• Ensure programs meet all grant, regulatory, and FQHC compliance standards, including HRSA, HAB, HUD, and state requirements.
• Develop, implement, and monitor program workflows, policies, and service delivery models.
• Represent assigned areas of oversight within the organization serving on committees and workgroups.
• Maintain strong working knowledge of Ryan White Parts B/C/D requirements, HOPWA project criteria, and case management best practices.
• Lead program evaluation and quality improvement initiatives; analyze data and prepare reports for internal leadership and funders.
• Hire, train, coach, and evaluate program staff including case managers, outreach workers, and program managers.
• Provide ongoing professional development, including trauma-informed practices, HIV care standards, housing support services, regulatory accountability, and community resource navigation.
• Foster a collaborative, inclusive, and mission-aligned team environment .
• Ensure comprehensive, patient-centered case management that supports medical adherence, access to benefits, housing stability, and supportive services.
• Oversee outreach strategies aimed at priority populations, including persons experiencing homelessness, individuals with HIV, and underserved communities.
• Promote strong coordination with medical, behavioral health, pharmacy, and dental teams to integrate social services into whole-person care.
• Support crisis intervention, client advocacy, and resource linkage as needed.
• Ensure compliance with all grant conditions, documentation requirements, client eligibility verification, and reporting timelines.
• Monitor program budgets, assist with grant applications, and support fiscal stewardship.
• Maintain accurate records within electronic health record (EHR) systems and external reporting portals (e.g., CAREWare , E2NM, HMIS/HUD systems).
• Maintain regulatory relationships through proactive engagement and collaboration. Primary point of contact for agencies related to assigned programs.
• Build and maintain partnerships with community organizations, housing agencies, public health departments, and service coalitions.
• Represent the FQHC in local and statewide meetings related to HIV services, housing support, and community outreach.
• Lead initiatives that advance health equity and reduce barriers to care in New Mexico communities
• Other Duties as Assigned

Benefits

• Competitive salary
• Great work /life balance with generous time off plans
• Full benefits package includes medical, dental, vision, 401k with substantial employer contribution, paid time off, professional development programs, and 340B prescription access.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior