Senior Manager of Process Risk Reduction

American Express•New York, NY

1d•$103,750 - $174,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The U.S. Consumer Services (USCS) Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. Within USCS, Control Management Process Risk Reduction team is responsible for strengthening the control environment and proactively reducing operational risk across our products, processes, and customer experiences. The team partners closely with business and technology leaders to identify key risk drivers, enhance processes and controls, and deliver sustainable solutions that support effective risk management while enabling continued business growth. We are seeking a Senior Manager of Process Risk Reduction to lead high-impact initiatives that strengthen the control environment and reduce operational risk across critical processes and products. This role will drive meaningful, cross-functional change by partnering with business, technology, and control teams to implement sustainable process and control improvements. It offers a unique opportunity to own complex work, influence outcomes, and deliver measurable impact across a dynamic and innovative organization.

Requirements

4+ years of experience in operational risk, control management, internal audit, or process transformation, with a solid understanding of the operational risk management lifecycle (e.g., RCSA, control testing, issue management, remediation)
Experience executing cross-functional initiatives or projects, with demonstrated ability to deliver process improvements or control enhancements
Strong root cause analysis capabilities, with the ability to identify underlying drivers of risk and translate findings into actionable remediation steps
Ability to influence and collaborate across matrixed teams without direct authority, partnering effectively with business, technology, and risk stakeholders
Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and support risk-based decision-making
Experience working with process governance and control frameworks, including alignment to internal policies and regulatory expectations
Strong communication and stakeholder management skills, with the ability to present insights clearly and concisely
Learning agility

Nice To Haves

Bachelor’s degree in Finance, Business, Risk Management, Engineering, or related field; advanced degrees or certifications are a plus
Experience in one or more of the following: Executing process risk reduction or control uplift initiatives
Conducting root cause analyses
Supporting issue remediation and validation activities
Enhancing processes or controls to improve risk mitigation
Experience leveraging data and analytics to support risk identification and prioritization, including use of dashboards or reporting tools
Exposure to AI or advanced analytics tools (e.g., pattern detection, GenAI applications) to support analysis or process improvement
Experience in financial services or a highly regulated industry

Responsibilities

Lead end-to-end transformation initiatives to remediate high-risk areas, driving cross-functional execution across business, technology, and control teams to deliver sustainable process and control improvements and measurable risk reduction
Identify and quantify systemic risk drivers across processes and products, leveraging issues, operational risk events, testing outcomes, and business data to target interventions with the greatest impact
Conduct deep root cause analysis of recurring and high-severity issues, ensuring remediation actions address underlying drivers and prevent recurrence
Partner with business and technology leaders to redesign processes and enhance control frameworks, emphasizing preventive, automated, and scalable solutions
Establish and enforce standards for remediation effectiveness and sustainability, including validation of control enhancements and confirmation that risk reduction outcomes are durable
Drive resolution of thematic control and process gaps, scaling solutions across products and processes
Provide data-driven insights and recommendations to leadership on risk reduction priorities, progress, and emerging vulnerabilities to influence decision-making and resource allocation

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities