Senior Manager of Outreach and Student Recruitment

JobTrain•Menlo Park, CA

31d•$87,524 - $92,854•Hybrid

About The Position

The Senior Manager of Outreach and Recruitment is responsible for our organization’s community outreach and student recruitment strategy for programs and services. This position supervises a growing team of professionals who ensure that individuals are referred to and enrolled in appropriate Career Training Programs and/or Career Center Services provided by JobTrain. We are seeking a highly collaborative individual with management/supervisory experience, bonus points for past workforce development experience. Learn more about JobTrain, here: https://www.jobtrainworks.org/

Requirements

2+ years' experience successfully managing the performance and results of a function or division within a workforce development organization. Demonstrates staff development and promotion, managing team and function to quantifiable results, and focus on growth and empowerment.
2+ years direct experience leading community outreach, community engagement, or educational enrollment efforts individually or as part of a team.
4+ years of experience working in student or employee recruitment
Computer and software literacy to potentially complex levels. Experience tracking and reporting data using CRM software and other tracking systems.
Experience with or knowledge of CT&E programs (formerly known as vocational education.) Alternately, experience with college recruitment, especially with underserved populations.
Past relevant experience in workforce development, post-high school education recruitment, CT&E school outreach/enrollment, and up-to-date knowledge of promoting services to populations experiencing barriers to employment.
Demonstrated collaborative professional relationships. Able to communicate to team and stakeholders and represent the team and function. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to influence others, build collaboration and represent outreach efforts across the organization.
Demonstrated track record of setting and meeting goals. Strong decision making, organization, planning and implementation skills. Ability to set priorities, analyze and resolve problems. Proven ability to work independently and autonomously while achieving common organizational goals and outcomes.
Demonstrated experience attracting, managing, developing, evaluating, and retaining staff. Ability to manage, influence and motivate individuals and teams. Skilled in holding people accountable and developing their abilities to do their jobs.
Demonstrated ability to communicate collaboratively and effectively, both orally and in writing. Ability to use proper judgment when dealing with sensitive information. Good interpersonal skills with an ability to mediate and negotiate effectively across departments, leadership, and external partners.
Ability to use MS Suite and other technology and applications necessary to perform the job.
Ability to sit and stand for long periods of time. Ability to occasionally lift and/or move up to 25 pounds. Ability to complete computer work for extended periods of time.

Responsibilities

Oversee the Outreach and Recruitment team's targeted enrollment metrics for the Career Education Training Program cohorts. Track as required using SalesForce and other systems for consistent reporting and evaluation.
Plan, design, implement, and lead outreach efforts across the organization and represent JobTrain in a variety of community settings, including meetings, outreach events, and functions across the Tri-County Area (San Mateo, Santa Clara, and Alameda).
Build a consistent candidate pipeline for all programs offered. Develop targeted strategies for adapting outreach needs and implement processes, tools, and systems to track outreach, referrals, and registration efficiently and effectively.
Develop, evaluate and improve processes, tools and systems to enhance speed, quality, efficiency, and outcomes related to outreach, referrals, and registrations.
Maintain data and prepare reports related to outreach, referrals and registration including tracking overall outreach efforts and monthly progress toward the strategic plan outcomes.
Build and maintain relationships with collaborative partners, groups, and organizations.
Communicate regularly with peers, management, and administrative functions as needed.
Manages employees on the Outreach and Recruitment team to provide the overall direction, coordination, and evaluation of performance, including monthly outreach and recruitment goals and targets.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; providing feedback; acknowledging and course-correcting employees; addressing complaints and resolving problems.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.