Outreach and Student Recruitment - Federal Work Study Student Assistant

CSUSB•San Bernardino, CA

9d•Onsite

About The Position

Join the Pack as a Coyote Ambassador (Outreach and Student Recruitment - Federal Work Study Student Assistant)! Are you passionate about connecting with others and making a positive impact on future students? As a Coyote Ambassador at the Campus Tours and Visitor Center, you will play a vital role in shaping the experiences of prospective students and their families, guiding them on their journey to becoming part of the CSUSB community. About Us: The Campus Tours and Visitor Center, part of the Office of Outreach and Student Recruitment, is your go-to resource for everything related to visiting our campus, applying for admission, and taking the next steps toward enrollment. Our Coyote Ambassadors are the friendly faces and welcoming voices that make a lasting impression on visitors, helping them discover all that CSUSB has to offer. Why Become a Coyote Ambassador? - Make a Difference: As the first point of contact for many visitors, you have the unique opportunity to inspire future Coyotes. Your enthusiasm and knowledge could be the reason a student chooses to join our community. - Develop Skills: Gain invaluable experience in customer service, public speaking, and event coordination, all while enhancing your leadership skills in a supportive environment. - Connect with Campus Resources: Learn about CSUSB’s diverse programs and services, ensuring that you can provide visitors with the best information and assistance. - Engage in Campus Life: Participate in events and activities that allow you to share your own CSUSB experience and connect with fellow students. Your Role: As a Coyote Ambassador, you will engage in three key areas: Operations, Campus Tours, and Outreach Events.

Requirements

Ability to learn and perform assigned work
Follow oral instructions
Work cooperatively with faculty, staff, and other students
Communicate effectively with all levels
Read and write English at a level appropriate to the position
Admission or registration as a CSU student.
Maintain a 2.0 G.P.A. or greater per semester and cumulative.
Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
Eligible to work in the United States
Social Security Card

Nice To Haves

A GPA of 2.5 or higher throughout employment.
Active involvement in CSUSB student life (clubs, organizations, athletics).
Willingness to work during Spring Break and/or Summer.
Experience in customer service and strong public speaking skills.
Basic computer skills and proficiency in Microsoft Office Suite.
A passion for learning about CSUSB’s history, administration, and student life.
Ability to lift up to 40 lbs and possess a valid driver’s license (apply even if you are close to obtaining one).

Responsibilities

Provide essential clerical support, including answering phones and emails, scheduling tours, and managing visitor inquiries.
Dispense vital information about CSUSB, its programs, and campus life to guests.
Welcome prospective students during their visits and assist them with parking and campus navigation.
Maintain accurate student databases and assist with CRM processes.
Conduct engaging individual and group tours, both in-person and virtually, showcasing the best of CSUSB.
Share your passion for our campus by delivering informative admissions presentations and answering questions.
Create memorable experiences that highlight the positive aspects of attending CSUSB.
Participate in mandatory Outreach and Student Recruitment events, including evenings and weekends.
Serve on student panels to discuss the benefits of higher education and your personal CSUSB journey.
Take on additional responsibilities as assigned by your supervisor.
Provide clerical assistance, including answering phones, emails, and handling inquiries.
Schedule campus tours and maintain the physical and virtual tours calendar.
Dispense information about campus programs, activities, and policies to visitors and guests.
Assist with welcoming prospective students and providing parking information and directions.
Maintain student databases and assist with CRM processes.
Help maintain inventory and organize materials for campus events.
Assist in creating swag bags for outreach events.
Conduct individual, group, and VIP campus tours, both in-person and virtually.
Deliver engaging admissions presentations and answer questions from tour guests.
Create memorable experiences that positively represent CSUSB to all guests.
Keep abreast of all aspects of CSUSB, including news, student life, admissions, and history.
Train fellow ambassadors on campus tour protocols and university resources.
Attend and work mandatory Outreach and Student Recruitment events, including weekends and evenings.
Greet visitors during events, providing assistance and information as needed.
Serve on student panels to discuss college experiences and the benefits of attaining a degree.
Participate in social media postings for the office to promote events and campus life.
Prepare recruitment materials to send via mail and respond to prospective student inquiries.
Perform other duties as assigned by the supervisor and/or lead.