Senior Manager of Operations

New York Bariatric Group•Roslyn Heights, NY

20d•$85,000 - $95,000

About The Position

Our award-winning Bariatric Practice is based on providing exemplary customer service, while assisting patients to achieve their weight loss goals. With the support of our employees and our team of skilled bariatric surgeons, we use innovative systems to successfully get our patients on the path to improved health. We serve patients in New York, New Jersey and Connecticut. Every day is an opportunity to grow and provide better outcomes at every level. Whether your interests lie as medical staff, administrative, facilities or marketing, every individual plays an important part in our success and the success of our patients. We are a fast-paced growing practice that is always looking for new talent and great employees to enhance our team. You will serve patients daily in a multitude of ways: We are looking for a Regional Manager to facilitate achievement of the company's strategic vision, the company is restructuring its field and operational support organization into regional divisions, each responsible for driving clinical, cultural, and operational excellence in centers within the assigned division. In this position, the Regional Manager will be responsible for our Cortlandt Manor and Connecticut locations. At New York Bariatric Group strong center performance is contingent on seamless integration of sales, clinical and operational functions within a center, and the Regional Manager manages the intersection of these functions, maintaining responsibility for operational and financial performance of New York Bariatric Groups individual practices. Reporting to the Vice President of Operations, the Regional Manager supports best practice implementation and serves as the primary partner to doctor(s) in New York Bariatric Groups individual practices.

Requirements

Minimum 3-5 years operations management experience in high growth, distributed multi-site services, preferably in premium, healthcare, consumer/retail facing industries
Experience in clinical or doctor relationship management required
Excellent professional written, verbal communication and interpersonal skills.
Strong presentation skills.
Ability to communicate and interact with diverse constituencies and motivate teams
Mission / purpose-driven organization experience
Travel required up to 75%

Responsibilities

Operational responsibility for a specified regional area
Drive center operational performance and throughput (working with doctor(s)) in support of topline revenue growth; achieve operational targets as set by management
Manage all practice operations for assigned practices within region; work with doctor(s) to support practice clinical operations
Manage and develop team of Practice Operations Managers
Serve as a key partner to doctor on operational, leadership, and cultural matters within assigned practices; maintain the partnership between the company, the region, the doctor(s) to ensure alignment of strategic objectives
Develop, manage, and adhere to operational budgets / forecasts for assigned practices
Drive innovation within assigned practices; implementation and adoption of cultural and operational bests practices; work with the doctor(s) to support implementation of clinical best practices
Optimize and improve practice operational metrics / KPIs, including input-throughput-output metrics, such as: surgical backlog and wait times
Onboard new practice teams; drive rapid new practice performance ramp to profitability and maturity in support of doctor(s) in assigned practices
Track KPIs, metrics, ROI, and analyze performance gaps, taking proactive / corrective action as necessary to achieve targets and working with doctor(s) to achieve practice goals
Manage hiring, development, and termination of operations staff within assigned practices
Vigilantly adhere to duplicate the commitment to the New York Bariatric Group culture in individual practices
Partner with ASC leadership to increase ASC schedule rate, create best patient experience workflows, reduce cancellation rates and create warm handoffs.
Partner with peers to align on organizational smart goals.