Senior Director of Operations

International Institute of St. Louis • St. Louis, MO

2d

About The Position

The Senior Director of Operations provides strategic and day-to-day leadership for the organization's operational infrastructure, ensuring efficient, compliant, and mission-aligned service delivery. This role oversees Facilities, Human Resources, Information Technology, and front desk/housekeeping operations, supporting both programmatic and administrative functions. As a member of the leadership team, the Senior Director partners across departments to align systems, resources, and people with organizational goals.

Requirements

• Bachelor's degree in Business Administration, Public Administration, Nonprofit Management, or related field required.
• Minimum 10 years of progressively responsible operations or organizational management experience, including at least 5 years in senior leadership.
• Experience managing cross-functional teams and aligning operations with program goals.
• Strong strategic planning, process improvement, and performance measurement skills.
• Excellent leadership, organizational, and problem-solving abilities.
• Strong financial, budgeting, and data analysis skills.
• Excellent written and verbal communication skills.
• Ability to work effectively with diverse populations and stakeholders.
• Proficiency with Microsoft Office, databases, and video/teleconferencing tools.
• Knowledge of IT systems, networks, and cloud-based technologies.

Nice To Haves

• Master's degree (MBA, MPA, or related) preferred.

Responsibilities

• Oversee facilities management, including maintenance, safety, security, compliance, and capital projects.
• Manage vendors, contractors, leases, and space rentals for offices and events.
• Develop and monitor facilities and operational budgets.
• Lead safety, emergency preparedness, and incident response efforts.
• Ensure compliance with building codes, OSHA, ADA, and local regulations.
• Provide leadership over HR functions including recruitment, onboarding, employee relations, performance management, compensation, and compliance.
• Ensure adherence to employment laws, internal policies, and best practices.
• Oversee IT systems, data security, and technology infrastructure.
• Partner with external IT vendors to support system upgrades, cybersecurity, and user support.
• Support data management and reporting systems.
• Supervise managers and senior staff; provide regular supervision and annual evaluations.
• Promote a workplace culture grounded in diversity, equity, and inclusion.
• Serve as a member of the leadership team, collaborating across departments.
• Represent the organization professionally in community and stakeholder settings.
• Oversee operational aspects of federal, state, and foundation-funded contracts.
• Assist with departmental budgeting, monitoring, and modifications.
• Support fundraising and grant-related planning as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Director