Senior Director of Operations

ABM US•Austin, TX

12h

About The Position

Join a team with one shared mission - to make a difference, every person, every day. We are more than 100,000 team members strong, from all backgrounds and corners of the world, with the talent, experience and compassion that enables us to make an impact. For thousands of clients across the U.S. and in more than 20 global locations, ABM takes care of the people, spaces and places that matter most. We also take care of our team members —ensuring our company is a great place to work, and our communities are safer, healthier, and more sustainable places to be. Every team member at ABM has the opportunity to make a difference. Every day. And we cultivate a culture where our team members feel seen, heard, and valued and can grow a career and a future with us. ABM is searching for a Senior Director of Operations. The Senior Director of Operations will need to possess strong cross-functional leadership skills to drive growth, operational excellence and project completion, including project solutioning, project design, leadership alignment, and implementation planning. Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Requirements

Minimum of a Bachelor’s degree in Mechanical Engineering or business management and comparable large account management experience required.
Minimum of 10 years supervisory experience.
Working knowledge of custodial, housekeeping services and Integrated Facility Management including best practices and supplier partners.
3 years of experience in program or project management within an industrial environment
Demonstrated customer service orientation and skills.
Has managed and built teams that delivery multiple services within a client location.
Has had full budget financial responsibility for projects(s).
Strong working knowledge of energy and sustainability.
Demonstrated expertise in verbal and written communications.
Demonstrated willingness to work non-standard days and hours as required.
Proficient in Microsoft office suite of software programs including Teams.
Must have prior experience in an external customer/client facing environment.
Team-oriented, very responsible, self-motivated, and focused on exceeding expectations

Responsibilities

Develop, coordinate and deliver program strategies, tactically driving teams in and outside of your organization to deliver results.
Provide support to business and systems management in addressing complex business issues, conducting feasibility studies and business cases, performing cost/benefit analysis, assessing risks, presenting recommendations to management, implementing solutions, identifying potential information technology vendors, and recommending purchases.
Monitor Site Launch projects to ensure customer satisfaction.
Collect, analyze, and interpret key consumer information in support of client-specific business objectives and desired outcomes.
Define, implement and maintain best practices for enhancing processes, procedures, documentation, data quality, consistency, and usability.
Manage and identify change requests and analyze impact of changes to the project for delivery.
Prepare and present customer feedback, insights and recommendations to internal and external stakeholders.
Leverage past learning and category/business knowledge in support of ABM.
Other projects and responsibilities may be added at the manager’s discretion.
Strong strategic analytical skills with an ability to carry through with delivering on implementation of the strategies.
Ability to communicate effectively with all relevant stakeholders: from new client prospects, existing clients, internal managed staff to the internal Executive team and major shareholders.
Ability to provide accurate analysis and assessment, while maintaining a sense of urgency to meet the needs of business changes.
Demonstrate problem-solving quantitative and analytical skills using data to drive decisions in a business environment.
Must have proven ability to understand a complex technical environment.
Experience conducting business assessments & analysis, and interpreting the results into custom multifaceted enterprise solutions
Ability to adapt to a fast-paced, continually changing business and work environment while managing multiple priorities
Ability to work across departments internally to solve any client issues that arise