Senior Manager of AI Enablement & Adoption - Services Operations

Apple • Cupertino, CA

24d

About The Position

We are assembling a new team to expedite the adoption of Artificial Intelligence
(AI) throughout Services Operations. We are seeking a senior leader to establish
and scale the AI Education, Training, and Adoption function, encompassing the
design of role-based learning journeys, the development of hands-on enablement
programs, the expansion of the AI Ambassadors network, driving AI community
efforts, and the implementation of change management necessary for a successful
AI transformation. This role holds significant visibility and serves as a
foundational position. As one of the initial hires for this pillar, you will
shape the strategy, develop programs from the ground up, collaborate deeply with
leaders across the organization, and directly influence the adoption and
utilization of AI by hundreds of employees globally. The ideal candidate
possesses extensive experience as a builder, demonstrating equal proficiency in
operating at the strategic level and executing tasks hands-on.

DESCRIPTION

In this role, you will design and lead org-wide AI learning and adoption
strategy. You will craft engaging, scalable learning experiences for employees
and leaders across a wide range of AI fluency levels — from those unfamiliar
with AI to technical product teams pushing the boundaries of innovation. You
will collaborate closely with cross-functional teams including L&D, HR,
Communications, Product, and Engineering to embed AI fluency into onboarding,
leadership development, and day-to-day workflows. You will also oversee the AI
Ambassadors network, building a global community of practitioners who champion
adoption across the organization. You will measure and track adoption,
understand barriers to change, and use data-driven insights to iterate on
programs and materials. Your work will play a critical role in evolving how we
work, learn, and innovate with AI.

Requirements

• 15+ years of experience in Learning & Development, Strategy, Technical Enablement, Change Management, Program Management, or a related field.
• Experience building and scaling learning programs for diverse global audiences.
• Strong facilitation skills, with experience leading training.
• Demonstrated success driving large-scale adoption initiatives and influencing senior leaders.
• Experience working in dynamic, ambiguous environments and building new programs from scratch.
• Excellent communication skills with the ability to simplify complex topics for multiple audiences.
• Strong analytical and critical-thinking skills with experience using data to inform decisions.

Nice To Haves

• Degree in Instructional Design, Education, Organizational Leadership, Engineering, or related field.
• Experience enabling AI or other emerging technologies within a organization.
• Familiarity with AI tools and prompt-based workflows.
• Experience partnering with teams on creating learning experiences.
• Passion for developing talent, fostering inclusion, and building learning cultures.

Responsibilities

• design and lead org-wide AI learning and adoption strategy
• craft engaging, scalable learning experiences for employees and leaders across a wide range of AI fluency levels
• collaborate closely with cross-functional teams including L&D, HR, Communications, Product, and Engineering to embed AI fluency into onboarding, leadership development, and day-to-day workflows
• oversee the AI Ambassadors network, building a global community of practitioners who champion adoption across the organization
• measure and track adoption, understand barriers to change, and use data-driven insights to iterate on programs and materials

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees