Director of AI Operations & Enablement

Awardco•Lindon, UT

About The Position

Awardco is seeking a highly capable, results-driven leader to serve as our Director of AI Operations & Enablement. This person will be responsible for helping Awardco adopt and operationalize AI across the business in a way that is practical, secure, measurable, and scalable. This is not a research role. It’s not a “tool collector” role. It is a high-impact role focused on turning AI into real workflows, increasing productivity, improving customer experience, and achieving stronger business outcomes. You will work cross-functionally with leaders in Customer Success, Support, Professional Services, Sales, Marketing, People Ops, Finance, IT, Security, and Product/Engineering to identify the highest value opportunities and drive adoption through pilots, enablement, governance, and change management.

Requirements

6 to 12+ years of experience in operations, strategy, program management, enablement, or digital transformation roles
Proven experience leading cross-functional initiatives from idea to execution
Strong working knowledge of modern AI capabilities and use cases (LLMs, automation, copilots, agents, retrieval, summarization, classification)
Ability to map and redesign workflows across teams to drive efficiency and quality
Strong communication skills (written, verbal, executive level)
High judgment and maturity with sensitive data, privacy, and security considerations

Nice To Haves

Experience implementing automation or AI-powered tools in a SaaS environment
Experience partnering with IT, Security, Legal, and Engineering on platform rollouts
Familiarity with tools like ChatGPT Enterprise, Microsoft Copilot, Gemini, Slack AI, Notion AI, Gong, Zendesk AI, Salesforce Einstein, Zapier, Workato, etc.
Experience running enablement programs and change management
Experience building internal communities of practice or champion networks

Responsibilities

AI Strategy and Prioritization:
Build and maintain an Awardco-wide pipeline of AI opportunities across departments
Lead a structured intake and prioritization process for AI use cases
Evaluate impact based on ROI, adoption potential, complexity, and risk
Keep leadership up to date on the AI landscape and what matters for our business
Cross-Functional Delivery and Implementation:
Own delivery accountability for AI initiatives, including scope, timeline, adoption, and business impact.
Partner with functional leaders to map workflows and identify automation opportunities
Lead execution of high-impact AI initiatives from concept to rollout
Translate business needs into requirements and work with teams to implement solutions (internal build, tools, vendors, integrations)
Drive operating rhythms to ensure initiatives ship on time and deliver outcomes
Enablement and Change Management:
Develop internal enablement materials, playbooks, training, and documentation
Build an internal community of “AI Champions” across departments
Improve adoption through communications, training sessions, and role-based enablement
Track and improve utilization and behavior change over time
AI Governance and Responsible Use:
Partner with IT, Legal, and Security to develop and enforce AI policies and guardrails
Establish an approved vendor stack and usage standards
Support vendor reviews and procurement processes
Ensure compliance with privacy, data handling, and security requirements
Measurement and Operational Excellence:
Implement success metrics and dashboards to track AI value (time saved, quality improvements, cost reduction, revenue lift)
Define standards for pilot success and scaling decisions
Create repeatable systems so AI implementation becomes a capability at Awardco, not a one-off effort