Senior Manager - Network Operations Control (NOC) & Field Operations Support (FOS)

United Airlines•Arlington Heights, IL

11h•Onsite

About The Position

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you. Job overview and responsibilities The Field Operations Support (FOS) team supports real time operations through collaborative decision-making, strategic planning, and irregular operations management. This leadership position is responsible for overseeing the team’s performance while being a critical team member in the planning and communication or weather, irregular, or other operational events. This position plays a critical role in researching and providing innovative solutions to support Network and Airport operations teams, focusing on communication, station readiness, network flexibility and situational awareness driving operational success. Manage a team of Representatives to ensure daily roster needs are met in an efficient manner. Calls for shift coverage as needed, in compliance with FAA regulations and in accordance with the CBA contractual requirements. Develops and maintains advanced work schedules for NOC functions. Supports weather, irregular ops, and other operational planning activities by coordinating with key stakeholders to assess operational needs. Communicate plans to leadership teams in Network and Airport Operations ensuring situational awareness and station preparedness. Develops and maintains relationships with key stakeholders from Network Operations, Airport Operations and other teams, including Network Directors, Operations Managers, United Express Network Managers, Regional Directors, Solutions and Recovery, AO Senior Regional Managers, and Station General Managers. Leads, coaches, develops and is responsible for overall performance management of the FOS team. Proactively seek opportunities to improve operational success, processes and procedures, and develop and implement creative and innovation solutions to improve efficiency. Proactively identify opportunities for station readiness and operational success, and coordinates with policy procedure, safety, and execution teams to prioritize and optimize station capabilities to meet strategic operational and customer needs. NOTE: This position will be 100% onsite at our NOC facility located at 1501 W. Shure Dr., Arlington Heights IL 60004

Requirements

Associate degree or related work experience
7+ years' experience in an operational or leadership capacity
Knowledge of airport capabilities, Network Operations, Airport Operations, diversion planning, UAX partner capabilities and operational tools
Curiosity about all aspects of airline operations and willingness to develop new skills and knowledge
Ability to conduct root cause analysis and develop real-time tactical plans during irregular operations
Detail oriented with excellent analytical skills
Capable of leading in a high stress fast moving environment
Proactive management style, highly motivated and self-directed
Strong understanding of United performance and customer metrics
Strong verbal and written communication skills and effective communicator
Strong organizational and technical skills
Proficient with United applications including Volare, Unimatic, SSD, etc.
Proficient with Microsoft Office suite products (Excel, Teams, Outlook, Word, PowerPoint)
Must be able to work all shifts and holidays as required, and available to work and / or join calls in off-work hours
Able to build and maintain solid working relationship with a variety of stakeholders
Must be willing and able to work 100% onsite at the AHNOC (Arlington Heights, IL)
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree or related work experience
10+ years of operational experience in Airport and/or Network Operations
Experience in Station Operations
Knowledge of operation, management and logistics principles
Knowledge of Safety Management Systems (SMS)
Continuous improvement experience

Responsibilities

Manage a team of Representatives to ensure daily roster needs are met in an efficient manner.
Calls for shift coverage as needed, in compliance with FAA regulations and in accordance with the CBA contractual requirements.
Develops and maintains advanced work schedules for NOC functions.
Supports weather, irregular ops, and other operational planning activities by coordinating with key stakeholders to assess operational needs.
Communicate plans to leadership teams in Network and Airport Operations ensuring situational awareness and station preparedness.
Develops and maintains relationships with key stakeholders from Network Operations, Airport Operations and other teams, including Network Directors, Operations Managers, United Express Network Managers, Regional Directors, Solutions and Recovery, AO Senior Regional Managers, and Station General Managers.
Leads, coaches, develops and is responsible for overall performance management of the FOS team.
Proactively seek opportunities to improve operational success, processes and procedures, and develop and implement creative and innovation solutions to improve efficiency.
Proactively identify opportunities for station readiness and operational success, and coordinates with policy procedure, safety, and execution teams to prioritize and optimize station capabilities to meet strategic operational and customer needs.