Network Operations Center (NOC) Program Lead

CACI

5d

About The Position

We are seeking an experienced and skilled Network Operations Center (NOC) Program Lead to oversee our dispersed 24/7/365 NOC team. The NOC Lead will oversee the day-to-day operations of our NOC, ensuring the efficient monitoring, troubleshooting, and maintenance of our network infrastructure and systems. The ideal candidate will have extensive experience in network operations, team leadership, and incident management, along with a strong understanding of network security and performance monitoring.

Requirements

• TS/SCI with Poly required
• Bachelor's degree in Business Management, Computer Science, Information Technology, or equivalent work experience
• 5+ years of related work experience
• Strong understanding of network protocols, infrastructure, and security concepts
• Experience with network monitoring tools and ticketing systems
• Excellent problem-solving and analytical skills
• Strong leadership and team management abilities
• Exceptional communication skills, both verbal and written
• Ability to work in a fast-paced, high-pressure environment
• Flexibility to work rotating shifts, including nights, weekends, and holidays
• Strong leadership and team management abilities
• Effective communication skills, both verbal and written
• Ability to work in a fast-paced, 24/7 environment

Nice To Haves

• Relevant certifications such as CCNA, CCNP, or CompTIA Network+

Responsibilities

• Lead a team of NOC engineers and technicians, providing guidance, training, and mentorship to ensure optimal performance and development.
• Oversee daily operations of the NOC team, including scheduling, task allocation, and performance management.
• Ensure the continuous monitoring of network devices, systems, and applications to detect issues proactively and respond to critical events.
• Lead the team in responding to network incidents, managing escalation procedures, and ensuring timely resolution, and stakeholder notification.
• Work closely with other IT teams to resolve issues and improve network infrastructure.
• Generate and analyze performance reports and incident metrics for senior management and other stakeholders.
• Create and continuously evaluate and improve NOC procedures, tools, and workflows to enhance the overall efficiency and effectiveness of the team.
• Provide technical guidance and mentorship to NOC team members
• Participate in on-call rotation for after-hours support.

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees