Senior Manager, MCS Strategic Initiatives

Vervent Inc•Sioux Falls, SD

36d•Hybrid

About The Position

The Senior Manager, MCS Strategic Initiatives will be responsible for steering initiatives that progress MCS strategic goals. This role’s primary focus is driving client satisfaction by communicating client business requirements and collaborating with internal teams to more effectively deliver services.

Requirements

5+ years of practical experience in Payments in one or a combination of the following functions: Product/Marketing, Operations, IT, System of Record, or Risk
5+ years experience in project management
Strong understanding of credit card life cycle sub-processes
Strong negotiation and communication skills
Broad understanding of technology delivery (design, product management, testing) and project management/agile methodology
Demonstrated financial, analytical, and decision-making skills
Experience using data and metrics to drive improvements and positive business outcomes
Demonstrated ability to develop strong working relationships with internal and external stakeholders
Track record of operational excellence with ability to manage multiple engagements simultaneously
Ability to organize, prioritize, and focus on critical details
Must be a self-starter who takes ownership, sets clear direction with teams, and deals well with ambiguity and last-minute changes, demonstrating resourcefulness in resolving issues
Strong problem-solving skills with the initiative to work around restrictions and obstacles.
Superior skills and experience in motivating and managing project teams without direct authority
Ability to work autonomously and as part of a team
Occasional travel (10%) to clients/other offices as needed to collaborate and facilitate projects
Relationship Building with both internal stakeholders and external clients or partners.
Gap Analysis between high-level client need and detailed requirement definition.
Project planning, oversight and documentation of tasks needed to complete a client onboarding process.

Responsibilities

Lead and voice the MCS perspective to help Global Services Organization, IT, and System of Record partners to onboard new clients.
Monitor and ensure fulfillment of the Client set-up defined by the Statement of Work agreements.
Define MCS standard product offerings to more easily replicate onboardings.
Collaborate with internal stakeholders to determine focus areas of improvement that will ease continuing client onboardings.
Identify gaps and stresses in internal processes that could benefit from improvement efforts.
Analyze gap between client program objectives/needs and MCS’ ability to deliver adequate services.
Identify solutions to process gaps and act on improvement.
Design and manage improvement initiatives in collaboration with the GSO, business, and IT teams.
Lead the implementation of a strategy to utilize outsourced vendor partners to both enhance client program performance and alleviate stresses to internal resource allocation.
Cultivate and maintain relationships with internal service providers and vendor partners.
Facilitate relationships between internal stakeholders, clients and vendor partners.
Define and review performance metrics (KPI’s, SLA’s and OLA’s,) service levels, and client reporting that address such metrics.
Work towards MCS operational excellence and increase overall potential of MCS to reach Vervent business goals.