Senior Manager, Marketing

RR Donnelley•Warrenville, IL

4d•$117,700 - $188,400•Remote

About The Position

The Senior Manager, Marketing Operations – Americas is responsible for leading the execution and operational delivery of marketing across the Americas region, translating enterprise strategy and business priorities into high-impact, commercially relevant marketing outcomes. This role partners closely with senior business leaders, Digital & PR leadership, and global marketing to deliver integrated marketing activity across onshore, nearshore, and offshore delivery models, ensuring the value of proximity, domain expertise, and global scale are clearly and credibly articulated. This is a hands-on, execution-led leadership role, ideal for a senior marketer with deep experience in BPO or managed services environments who thrives in complex, matrixed organisations.

Requirements

10–15 years of marketing experience
Strong background in BPO, managed services, or outsourcing
Experience marketing blended delivery models, including: Onshore operations Nearshore centres Offshore delivery
Proven ability to write clearly and persuasively
Experience working directly with senior business leaders
Comfortable operating with lean teams and limited structure

Nice To Haves

Prior leadership of marketing for a small to mid-sized BPO or services firm
Experience supporting regulated or risk-sensitive industries
Strong operational and commercial orientation
High confidence from Americas leadership in marketing execution
Improved quality, relevance, and consistency of marketing outputs
Strong commercial impact from events and thought leadership
Effective collaboration across business, Digital & PR, and global marketing

Responsibilities

Lead day-to-day marketing operations across the Americas
Translate business priorities into executable marketing plans, campaigns, events, and content
Orchestrate internal teams and external partners to deliver high-quality outcomes on time and on budget
Act as the primary operational backstop for Americas marketing execution
Partner closely with Americas-based business leaders to: Shape go-to-market narratives Support priority growth initiatives Translate complex service offerings into clear, compelling marketing outputs Bring strong understanding of hybrid delivery models, including the role and value of onshore operations alongside nearshore and offshore delivery
Share accountability with Digital & PR leadership for overall thought leadership outcomes across the Americas
Own execution of business- and growth-led thought leadership, including: Client-relevant POVs Capability narratives Event and sales-enabled content Personally draft, edit, and refine content as required
Work closely with subject matter experts to extract insight and translate it into publishable material
Collaborate with Digital & PR leadership on narrative-led and reputation-focused thought leadership, amplification, and external visibility
Own planning and execution of industry events, executive roundtables, and client forums
Manage vendors, logistics, budgets, and post-event follow-up
Partner with sales and leadership teams to define objectives and measure outcomes
Manage agencies, freelancers, designers, content partners, and event vendors
Own briefing, quality control, timelines, and spend discipline
Ensure partners operate as extensions of the marketing function, not drivers of strategy
Work closely with Digital & PR leadership to ensure alignment across campaigns, content, PR, and digital amplification
Partner with global marketing to ensure consistency with enterprise narrative and brand standards
Represent marketing operations confidently in regional leadership forums

Benefits

RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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