Senior Manager, LATAM Sales

Intercom•San Francisco, CA

3d•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The LatAm Leader will be responsible for driving growth, regional strategy, and operational excellence across Intercom’s Latin American business. This leader will manage a team of five to six MidMarket Account Executives and Relationship Managers spanning Brazil and Rest of Region (RoR) in a pod based model, as well as playing a critical role in the partner management for SMB. The role requires both strategic leadership and hands-on execution to expand Intercom’s footprint in one of the company’s most dynamic emerging markets. This position will play a key role in building the region, refining go-to-market strategy, and fostering deep alignment with global functions including Sales Development, Customer Success, and Sales Engineering.

Requirements

8+ years of experience in SaaS sales or regional business leadership roles, with at least 3 years managing quota-carrying teams.
Proven success leading in a high-growth, matrixed environment across multiple markets.
Track record of exceeding revenue goals while building sustainable team performance and culture.
Experience working with both direct sales and partner-led GTM models.
Experience with command of the message and MEDPICC is a plus
AI native
Strong leadership and coaching capabilities, with the ability to motivate, develop, and retain top talent.
Excellent cross-functional collaboration and influence across global teams.
Data-driven decision-making, with strong analytical and operational discipline.
Outstanding communication skills in English and Portuguese (fluency in Spanish and Portuguese both a plus).
Deep understanding of LATAM business culture and SaaS market dynamics.