Senior Manager, Key Accounts

LVMH Perfumes & Cosmetics•New York, NY

4d•$120,000 - $150,000•Onsite

About The Position

The Senior Manager, Key Accounts role is the key contact with the retailer buying offices. Collaborating on strategies, sales and rank targets, inventory planning and activations to drive growth in national accounts to achieve sales targets and secure best in class in-store and online exposures. This role mirrors the structure of many retail partners. This position will partner with our retailers. This position will report directly to the Head of Sales and Planning.

Requirements

6-8 years in account management or sales or sales planning, with a proven ability to retain and grow strategic accounts
Exceptional interpersonal skills and the ability to build trust with clients
Excellent verbal and written communication skills, confident in leading reviews and negotiations
Ability to develop effective customer strategies, analyze sales potential, and translate data into actionable solutions
Strong problem-solving skills and the ability to manage complaints effectively
Comfortable navigating through data to create opportunities
Highly organized, self-motivated, and able to multitask and prioritize efficiently
Familiarity with CRM systems and basic computer skills (e.g., Microsoft Office Suite)
A Bachelor's degree in marketing, business administration, sales, or a related field is often preferred
A team player focused on expanding the company's reach and improving client results

Responsibilities

Client Relationship Management: Building and maintaining strong, trusting relationships with key clients, understanding their business needs, goals, and challenges.
Strategic Account Planning: Developing and executing strategic plans to drive growth, maximize revenue, and ensure the continued success of key client accounts.
Communication and Coordination: Acting as the main liaison between key customers and internal teams, coordinating efforts across departments such as sales, marketing, product development, and customer support.
Sales and Business Development: Identifying and pursuing opportunities for upselling, cross-selling, and expanding product or service offerings to key accounts. This also includes contributing to new business pitches.
Problem Resolution and Support: Addressing client inquiries, resolving issues, and proactively identifying solutions to meet client objectives.
Performance Monitoring and Reporting: Conducting regular business reviews, analyzing key performance indicators (KPIs), and reporting on account health, satisfaction, and sales forecasts.
Negotiation and Contract Management: Negotiating contracts, pricing, and terms with key accounts.
Market and Industry Awareness: Staying updated on industry trends, market developments, and competitor activities to adjust account strategies.

Benefits

Training & Development and Culture
Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development
Opportunities for networking and building relationships with LVMH Community and Network
Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups
Mental Health Support
Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP)
Free 24/7 confidential mental health support
Paid Time Off and Flexibility
Comprehensive paid time off inclusive of Floating Holidays and Summer Fridays
Fertility and Family Planning
Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment
Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility
Travel & lodging for those who can’t access care
Back-up dependent Care and Tutoring
Fresh and LVMH ‘Perks’ and Discounts
Fresh In-Store Discounts and Gratis
LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc.
Pre-Tax Commuter Benefits through Wage Works
Additional Health Club Discounts, Sporting/Entertainment Ticket Discounts, Insurance Discounts (Pet, renters, home)
Health Care
Medical, dental and vision
Retirement and Additional Benefits
401k with Company Match + Additional Employer Contribution at eligibility