Senior Manager, Key Accounts

Wiley Global Technology • Cary, NC

3d

About The Position

The Senior Manager, Key Account Management—a member of the global Key Account Management team, is responsible for expanding and retaining a portfolio of high-value customer relationships within Wiley's Publishing and Audience Solutions divisions. The Senior Manager will execute strategies to both grow our Publishing Solutions partnerships and retain existing business with those partners, working collaboratively across key teams within Publishing Solutions. The successful candidate will have experience working directly with publishing partners, and actioning sales and retention strategies.

Requirements

• Bachelor’s degree
• 5+ years of experience in business development or account management in publishing or content tech
• Proven track record of closing $100k–$1m deals and meeting revenue goals
• Deep knowledge of publishing industry trends and digital transformation
• Excellent communication and presentation skills
• Strong industry network
• Familiarity with digital content platforms and publishing technologies
• Experience in Advanced Outlook, PowerPoint, and Excel skills; solid grasp of publishing software
• Self-motivated, results-driven, and able to meet objectives
• Willingness to travel as required
• Strong interpersonal abilities with customers and colleagues, both virtually and in person

Responsibilities

• Drive strategic revenue growth by identifying and capitalizing on opportunities to expand current customer adoption of Wiley's publishing software, consulting, and services.
• Maintain responsibility for successfully renewing existing business across Publishing Solutions products, services, and offerings.
• Implement systematic approaches to account growth and retention developed by the Key Account Management Director; follow developed processes for account reviews, expansion opportunities, and renewal strategies.
• Develop comprehensive account plans for portfolio of accounts that align with both customer needs and Wiley's business objectives.
• Meet performance metrics, and signing and revenue targets, as defined by the Key Account Management Director and VP, Business Growth & Development
• Collaborate regularly with Partner Success, Partner Operations, Product, Technology, and Delivery teams to ensure customer needs are met and to influence product roadmap decisions based on customer feedback and market opportunities.
• Look for areas, via cross- and upsell opportunities, to expand our offerings to customers—including new offerings within Publishing and Audience Solutions, and new collaborations with other Wiley divisions (Learning, Books, Assessments, etc).

Benefits

• We are proud that our workplace promotes continual learning and internal mobility.
• Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees.
• We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.
• We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees