Key Accounts Manager

Sonaca North America•Saint Charles, MO

22h

About The Position

We are currently seeking a Key Accounts Manager. This position will manage the overall relationship with key customers and be responsible for all aspects of our business from business development through program execution. This position requires working in close integration with multiple organizations, both part of the team and outside the team. These typically include: Estimating, Contracts, Engineering, Operations, Supply Chain Management, Major Subcontractors, Quality and Finance. While performing all duties and responsibilities, the Manager will at all times, model Sonaca North America values and principles and act in a manner consistent with the Sonaca North America Code of Business Conduct and Ethics.

Requirements

Bachelor’s Degree in Engineering or Business Management or the equivalent combination of education, training, and experience.
Minimum 2 years of experience in the aerospace industry as a Customer Service Representative, Program Manager, Project Manager, Lead Engineer or Production Manager.
Experience with Project Management tools such as Gantt charts, project scheduling and staffing plans.
Familiarity with manufacturing of complex assemblies.
Proficiency in Microsoft Office.
Familiarity with MRP systems and other production scheduling methods required.
Ability to quickly learn new and complex systems.
Ability to utilize various team management tools.
Ability to work in a dynamic environment with multiple priorities and shifting time requirements.
Must be able to promote a participative, team-oriented environment, working with customers (both internal and external), all employees, vendors, and others in a professional and respectful manner.
Demonstrate attention to detail.
Ability to manage time effectively.
Must model desired employee and leadership behaviors.
Adept to managing change.
Ability to set and meet goals.
Effectively delegate to meet departmental and company objectives.
Ability to identify and develop talent.
Ability to give and receive feedback well.
Must possess proven ability to successfully facilitate change.
Excellent communication skills and be able to communicate clearly and professionally, both orally and in writing.
Ability to read, analyze and interpret general business periodicals, professional journals, technical materials, and governmental regulations.
Ability to write reports, business correspondence, work instructions and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, customers, employees, and vendors.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to deal with several abstract and concrete variables.
Ability to compile and present data in a format that facilitates information sharing and decision making.
Ability to facilitate team improvement activities spanning multiple processes with diverse teams in various geographical areas.

Nice To Haves

Experience in multiple disciplines is a plus.

Responsibilities

Report on and drive profitability of existing contracts.
Ensure compliance with contractual requirements.
Monitor and maintain profitable contracts at assigned accounts in line with company strategy
Develop and ensure good relationships at various Customers organizational levels, both Commercial and Technical
Propose, get approval, and achieve yearly objectives (revenues, EBITDA, performance, etc.)
Prepare and present monthly updates to report progress with respect to yearly objectives
Prepare and deliver presentations to the client, having researched their business and requirements to satisfy both internal and external cadence.
Work as part of a team and closely with other departments within the organization to drive performance in quality, schedule, and profitability.
Manage a team within the commercial organization of Contract administrator(s)
Adopt a lean approach to support the commercial organization looking for ways to drive efficiency.
Prepare complete New Product Introduction Kick Offs to support start of programs.
Complete forecasting of customer sales and support of the SIOPs process.
Control and manage changes and project risks on a continuous and pro-active basis
Ensure the preparation of claims and assertions going to customer and support negotiations
Balance Company and Customer needs across all project activities
Frequent interface with plant General Managers and COE’s to understand performance on all programs.
Serve as primary contact with the customer for coordination of requirements and project performance reporting.
Ensure that complete customer requirements are provided to Engineering, Operations, Supply Chain and Quality and that all activities support project needs.
Recommend and develop solutions to complex problems to achieve program requirements
Assist with special projects and participate on process improvement teams as requested
Assist in proposal development

Benefits

401(k) retirement savings plan with a percentage company-match contribution
Competitive wages
Paid holidays
Paid time off
Medical, dental, vision, life, and accidental insurance
Short-term disability
Long-term disability
Employee assistance plan — for access to counseling, consulting, and other community resources
Wellness program
Tuition assistance