Senior Manager - IT Systems Integration (PMO)

United Airlines•Chicago, IL

14h

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities The Senior Manager Systems Integration position will be a primary contact for application portfolios and business units to access engineering teams and infrastructure. They manage a team that is accountable for planning, design, implementation of all infrastructures to support the work required of corporate projects. The position manages the relationship with application portfolio teams and business units to assure all needs are being met in a timely manner and are ultimately responsible for successfully delivering all engineering teamwork associated with a portfolio. Additionally, they manage systems dependencies and integration point. The role is also a liaison to the business units for operational issues and forecasting for production systems and associated capacity planning.

Requirements

Bachelor's degree in Computer Science, Information Technology Management or related field
2+ years management experience
7+ years technical experience with IT systems
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Responsibilities

Identifies and leads functional team to solve technical, operational and organizational issues
Reviews and is responsible for departmental budgets and resource allocations
Develops departmental tactical plans to support technical and operational strategy
Partners with various functional teams across the IT departments to support strategic enterprise vision and design
In conjunction with business units, assess systems performance in the field and develops systems improvement plans for application performance
In conjunction with business units, prepares forecast of system utilization to support capacity planning activities
Participates in problem management processes to determine root cause of failures and improve performance and reliability of systems and networks
Leads functional team to ensure high quality, timely delivery of key infrastructure milestones to support corporate projects
Prepares, gains alignment on and delivers automation plans to improve speed and accuracy of delivery of infrastructure
Manages a portfolio of development and test systems to maximize availability for software testing activities
Review and approve all plans for production deployment of corporate projects
Leads as team that then delivers the production deployment
Review and approve all Design Proposal Summary documents created for corporate projects
Deliver a detailed technology training plan to their staff which takes in to account all engineering teams specialties
Accountable for administrative management of Information Technology Engineering professionals in the Microsoft SharePoint and MS Project space
Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, programs
Ensure IT engineering process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are effectively managed and performed
Provide information and periodic updates to support departmental IT performance metrics, monthly project status reporting and quarterly resource planning review
Provide leadership by ensuring department and individuals goals are met
Manages talent utilizing HR supplied recognition tools and participates in workforce planning, staffing, and development
Participates in assessing and recommending improvements to the organization structure, roles and responsibilities
Responsible for individual performance assessments and improvement plans
Responsible for coaching, counseling, assisting employees to develop individual career development and training plans