Senior Manager, IT Infrastructure & Operations

Anteris Tech•Maple Grove, MN

2d•Onsite

About The Position

Anteris is a science-driven structural heart company that is redefining expectations and advancing the field through cutting-edge solutions focused on restoring native-like physiology versus treating symptoms of structural heart disease. We are currently developing a new class of TAVR designed to mimic the performance of a healthy aortic valve. With offices in Minneapolis, MN, US; Geneva, Switzerland; and Brisbane and Perth, Australia, we have a growing and inclusive team. We are seeking a hands-on Senior Manager, IT Infrastructure & Operations to lead and support the day-to-day operation of our global IT environment. This is a high-impact leadership role in a lean, agile IT organization and is ideal for a working manager who enjoys both strategic ownership and hands-on problem solving. The role leads a blended team of employees, contractors, regional support contacts, and select service providers, with responsibility for infrastructure architecture, operational stability, service delivery, and the continued growth of the IT operations function. The position combines technical depth with operational leadership across infrastructure services, networking, cloud environments, help desk operations, and the core technologies that support a growing global medical technology company. Working closely with IT peers and leadership, this person will help shape how Infrastructure & Operations scales over time, including future team design, service models, and technology investments. This role also offers the opportunity to help design and build the next-level IT organization over the next two years as the company scales toward commercial readiness, with meaningful opportunity for the role to grow in scope and impact along the way. We are looking for a leader who values service management and operational excellence as much as the technical side of IT, and who can contribute to platform direction, architecture input, and ecosystem design while strengthening reliability, discipline, and day-to-day execution. Success in this role requires experience in a regulated manufacturing environment and a practical mindset for scaling technology in support of growth. At Anteris Technologies, you'll be part of a team dedicated to enhancing the quality of life for patients with aortic stenosis through groundbreaking medical devices. Join us in our mission to revolutionize structural heart solutions.

Requirements

8+ years of experience in IT infrastructure, technical operations, or end-user support
3+ years of experience leading technical staff, contractors, or service providers
Experience managing both infrastructure operations and service desk / end-user support
Experience in building/working in an ITIL-aligned environment and applying service management best practices
Experience supporting multi-site environments with a mix of office, executive, and manufacturing or operational users
Experience supporting international offices or remote sites using a blended support model across internal technical teams, local onsite resources, and third-party service providers
Strong knowledge of cloud and on-prem infrastructure, Microsoft-centric workplace technologies, endpoint support, and core IT operations
Experience partnering across infrastructure, business applications, and cybersecurity teams to support both ongoing services and new deployments
Experience contributing to technical architecture, platform planning, and ecosystem decisions in addition to day-to-day operations leadership
Experience managing vendors, budgets, and operational improvement initiatives
Comfortable working in a lean, fast-moving environment where processes and platforms are scaling with the business

Nice To Haves

Experience supporting regulated industries such as medical devices, healthcare, or life sciences.
Relevant industry certifications preferred, including Microsoft, Cisco, AWS, CompTIA, or service management certifications
Experience supporting global or multi-site organizations.

Responsibilities

Lead day-to-day IT infrastructure and operations across U.S. office and manufacturing locations, while coordinating support coverage for teams in Brisbane, Perth, and Geneva
Oversee service desk, deskside support, server operations, cloud-hosted solutions, and core workplace technologies
Drive reliable IT operations through strong service management practices, including incident, request, problem, change, asset, and configuration management
Apply ITIL-aligned and other practical industry best practices to strengthen service delivery, team accountability, and operational discipline
Own infrastructure-related change and configuration management processes, ensuring changes are planned, documented, communicated, and executed in a controlled way
Oversee IT asset management and maintain clear operational documentation across the environment
Coordinate backup, restore, and disaster recovery readiness, including testing and follow-up improvements
Partner with plant and site leaders as the primary IT infrastructure and operations contact for support, reliability, and improvement needs
Work closely with IT and business application teams to support ongoing services, issue resolution, operational handoffs, and new system deployments
Partner with the cybersecurity lead to support cybersecurity roadmap deployments, infrastructure hardening, control improvements, and related operational best practices
Lead and develop a blended team of employees, contractors, regional support contacts, and limited MSP support
Manage vendor relationships, service performance, and infrastructure-related budgets
Lead upgrades, refreshes, and continuous improvement efforts that improve reliability, supportability, and user experience
Provide practical technical planning and architecture input in partnership with IT leadership and peers