Senior Manager, IT Infrastructure

Integer Holdings Corporation • Plano, TX

1d

About The Position

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success together Inclusion We always interact with others respectfully Candor We are open and honest with one another Integrity We do the right things and do things right Accountability & Responsibilities: Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements. Infrastructure Strategy & Technology Evolution Contribute to definition and execution of infrastructure strategies and platform roadmaps Identify emerging infrastructure and cloud technologies with potential applicability at Integer Evaluate new platform capabilities, tools, and services, providing recommendations on fitness, risk, and value Partner with the Head of Infrastructure on long‑term platform direction, investment priorities, and modernization initiatives Balance innovation and stability, ensuring new technologies are introduced responsibly Platform Engineering & People Leadership Provide direct people leadership to infrastructure engineering teams across: Network Server / cloud M365 collaboration Endpoint platforms Set clear expectations, goals, and performance standards for team members Coach and develop team members to increase technical depth, ownership, and operational maturity Build a culture of accountability, collaboration, and continuous improvement Lead staffing, workload prioritization, and skill development for infrastructure teams Infrastructure Operations & Execution Own day‑to‑day infrastructure reliability, availability, and performance Lead operational response for infrastructure incidents and escalations Ensure consistent execution of incidents, problem, and change processes for infrastructure platforms Manage infrastructure vendor and managed service provider relationships Architecture Review Board (ARB) Ownership Chair and own the Infrastructure Architecture Review Board (ARB) Ensure architecture decisions consider: Current operational impact Alignment with future‑state strategy Security and resiliency requirements Use ARB outcomes to inform platform roadmaps and technical investment recommendations Escalate significant architectural or technology risks with options and recommendations Architecture Alignment & Standards Execution Execute against enterprise infrastructure architecture and technology standards Partner with Infrastructure Architects to: Validate design intent Preventing architectural drift Surface technical risk and debt Enforce standard implementation patterns through engineering teams Integration & Continuous Improvement Integrate acquisition resources and technologies into standard infrastructure platforms Drive lifecycle management, modernization, and technical debt reduction Establish and track KPIs for infrastructure health and ARB effectiveness Improve operational maturity and delivery discipline over time Collaboration & Communication Partner with: Service Delivery on infrastructure dependencies impacting users and sites Cybersecurity on secure design, controls, and compliance needs IT leadership on platform roadmaps and investment decisions Communicate infrastructure risks, outages, and delivery status clearly and proactively Performs other duties as required.

Requirements

• Minimum Education: Bachelor’s degree in Information Technology or related discipline, or with equivalent work experience.
• Minimum Experience: 10+ years of IT‑related experience in enterprise infrastructure environments
• 5+ years of demonstrated people‑leadership experience, including leading technical teams and managing performance, priorities, and development
• 5+ years of experience in infrastructure architecture, engineering, or operations roles
• Strong operational and execution leadership
• Deep technical knowledge across: Networking Server and cloud infrastructureM365 / collaboration platforms Endpoint and device management
• Working knowledge of ITSM (Incident, Problem, Change)
• Ability to lead cross‑domain architecture discussions
• Vendor and MSP oversight experience

Nice To Haves

• Experience working in customer service or technical service organizations preferred
• Experience operating architecture review processes
• Exposure to enterprise architecture frameworks
• Experience in regulated or manufacturing environments

Responsibilities

• Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Contribute to definition and execution of infrastructure strategies and platform roadmaps
• Identify emerging infrastructure and cloud technologies with potential applicability at Integer
• Evaluate new platform capabilities, tools, and services, providing recommendations on fitness, risk, and value
• Partner with the Head of Infrastructure on long‑term platform direction, investment priorities, and modernization initiatives
• Balance innovation and stability, ensuring new technologies are introduced responsibly
• Provide direct people leadership to infrastructure engineering teams across: Network Server / cloud M365 collaboration Endpoint platforms
• Set clear expectations, goals, and performance standards for team members
• Coach and develop team members to increase technical depth, ownership, and operational maturity
• Build a culture of accountability, collaboration, and continuous improvement
• Lead staffing, workload prioritization, and skill development for infrastructure teams
• Own day‑to‑day infrastructure reliability, availability, and performance
• Lead operational response for infrastructure incidents and escalations
• Ensure consistent execution of incidents, problem, and change processes for infrastructure platforms
• Manage infrastructure vendor and managed service provider relationships
• Chair and own the Infrastructure Architecture Review Board (ARB)
• Ensure architecture decisions consider: Current operational impact Alignment with future‑state strategy Security and resiliency requirements
• Use ARB outcomes to inform platform roadmaps and technical investment recommendations
• Escalate significant architectural or technology risks with options and recommendations
• Execute against enterprise infrastructure architecture and technology standards
• Partner with Infrastructure Architects to: Validate design intent Preventing architectural drift Surface technical risk and debt Enforce standard implementation patterns through engineering teams
• Integrate acquisition resources and technologies into standard infrastructure platforms
• Drive lifecycle management, modernization, and technical debt reduction
• Establish and track KPIs for infrastructure health and ARB effectiveness
• Improve operational maturity and delivery discipline over time
• Partner with: Service Delivery on infrastructure dependencies impacting users and sites Cybersecurity on secure design, controls, and compliance needs IT leadership on platform roadmaps and investment decisions
• Communicate infrastructure risks, outages, and delivery status clearly and proactively
• Performs other duties as required.

Benefits

• Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer’s success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy.
• We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits.
• Parental leave is available after one year.
• Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance.
• Employees are immediately eligible to participate in the 401(k) plan with company matching contributions.
• We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior