Senior Manager, Installation Operations

Fortune Brands • Chicago, IL

5d • $105,000 - $165,000 • Remote

About The Position

The Senior Manager, Installation Operations oversees our residential installation business, leading the performance and relationships of our third-party installation network. This role is responsible for managing the installation customer experience, ensuring operational excellence, and expanding our installation footprint to deliver best-in-class service. You will Think Fast by driving continuous improvement initiatives; Work It Together by collaborating with internal teams and external partners; and Make the Hard Call by balancing cost, quality, and speed to achieve strategic objectives. Position location: Home-based with up to 25% travel.

Requirements

• Bachelor's degree in related field, or equivalent construction or plumbing experience.
• Plumbing license required and Master Plumbing license preferred.
• 5+ years experience in Operations, Logistics, &/or Construction - performing hands on plumbing work a plus.
• 2 - 5 years managing networks of independent tradespeople, or partnering with third parties who provide access to those trades.
• Prior experience in construction project management &/or plumbing preferred
• Ability to effectively communicate across multiple disciplines and levels, ranging from senior management to peers.
• Thorough understanding of construction &/or plumbing installation project management.
• Position is home-based with travel up to 25% of the time.

Responsibilities

• Manage multiple external partners who install Moen smart water devices in residential homes, including oversight of rates, quality, and customer satisfaction.
• Ensure installation operations run smoothly, maintaining high standards for speed and quality.
• Develop and onboard new installation partners to increase coverage, reduce costs, and improve quality.
• Create and update installation procedures and communications for plumbers and contractors to ensure efficient order processing.
• Lead continuous improvement initiatives focused on installation success and reducing time-to-install.
• Engage cross-functional stakeholders to resolve installer and customer issues promptly.
• Communicate with internal teams to support new and existing business, positioning installation services as a competitive differentiator.
• Manage a team of two associates supporting these objectives.

Benefits

• Fortune Brands believes in fair and equitable pay.
• A reasonable estimate of the base salary range for this role is Hiring Pay Range: $105,000 USD - $165,000 USD.
• Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.
• In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
• At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates' unique needs.
• This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more.
• We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees