Senior Manager, Installation Operations

Moen • Chicago, IL

1d • $105,000 - $165,000 • Remote

About The Position

The Senior Manager, Installation Operations oversees our residential installation business, leading the performance and relationships of our third-party installation network. This role is responsible for managing the installation customer experience, ensuring operational excellence, and expanding our installation footprint to deliver best-in-class service. You will Think Fast by driving continuous improvement initiatives; Work It Together by collaborating with internal teams and external partners; and Make the Hard Call by balancing cost, quality, and speed to achieve strategic objectives. Position location: Home-based with up to 25% travel.

Requirements

• Bachelor’s degree in related field, or equivalent construction or plumbing experience.
• Plumbing license required
• 5+ years experience in Operations, Logistics, &/or Construction – performing hands on plumbing work a plus.
• 2 – 5 years managing networks of independent tradespeople, or partnering with third parties who provide access to those trades.
• Ability to effectively communicate across multiple disciplines and levels, ranging from senior management to peers.
• Thorough understanding of construction &/or plumbing installation project management.
• Position is home-based with travel up to 25% of the time.

Nice To Haves

• Master Plumbing license preferred.
• Prior experience in construction project management &/or plumbing preferred

Responsibilities

• Manage multiple external partners who install Moen smart water devices in residential homes, including oversight of rates, quality, and customer satisfaction.
• Ensure installation operations run smoothly, maintaining high standards for speed and quality.
• Develop and onboard new installation partners to increase coverage, reduce costs, and improve quality.
• Create and update installation procedures and communications for plumbers and contractors to ensure efficient order processing.
• Lead continuous improvement initiatives focused on installation success and reducing time-to-install.
• Engage cross-functional stakeholders to resolve installer and customer issues promptly.
• Communicate with internal teams to support new and existing business, positioning installation services as a competitive differentiator.
• Manage a team of two associates supporting these objectives.

Benefits

• employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
• robust health plans
• a market-leading 401(k) program with a company contribution
• product discounts
• flexible time off benefits
• adoption benefits
• We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees