Senior Manager, Installation Operations

Fortune Brands • Chicago, IL

2d • Remote

About The Position

As the Senior Manager, Installation Operations for Moen Smart Water within the Fortune Brands portfolio, you will guide and manage the performance and expansion of our third-party contractor network responsible for in-home installations. This highly collaborative leadership role is critical to delivering a best-in-class homeowner experience while scaling our national installation footprint. You’ll be responsible for overseeing third-party installation partners, including contractor onboarding, performance management, pricing, and service quality while ensuring operational excellence and continuous improvement. This role requires someone who is equally strategic and execution-focused, with experience managing independent tradespeople or contractor networks in residential service environments. At FBIN, we value individuals who can Think Fast, using data and insights to make thoughtful, timely decisions. Work It Together, building trust and collaboration across internal teams and external partners. And Make the Hard Call, thoughtfully balancing competing priorities and focusing on the work that matters most. POSITION LOCATION: This position is remote based with up to 25% travel required for partner and customer site visits, field assessments, and internal team collaboration.

Requirements

• Bachelor’s degree in a related field, or equivalent construction or plumbing experience.
• 5+ years of experience in operations, logistics, or construction with management experience.
• 2+ years of direct experience managing networks of third-party contractors performing in-home services (e.g., installation, warranty repair, or home maintenance).
• Strong cross-functional communication skills across multiple levels, from executive to field technician.
• Deep understanding of construction or plumbing installation project workflows.
• Ability to travel up to 25% as needed.

Nice To Haves

• Active Plumbing License or Master Plumbing License.
• Hands-on plumbing experience.
• Experience working with or within warranty providers, service marketplaces or home service platforms.
• Prior experience in construction project management and/or plumbing installations.

Responsibilities

• Manage a growing national network of third-party contractors who perform in-home smart water device installations ensuring they meet performance, quality, and customer service standards.
• Ensure seamless and consistent installation operations with strong standards for speed, quality, and homeowner experience.
• Expand and onboard new installation partners to improve geographic coverage, reduce costs, and elevate quality.
• Create and maintain standardized procedures, training, and communications for plumbers and contractors to support efficient operations.
• Guide and manage continuous improvement initiatives focused on improving installation success rates and reducing time-to-install.
• Serve as a cross-functional liaison to resolve installer or customer issues promptly and efficiently.
• Collaborate with sales, marketing, product, and customer experience teams to position installation as a key differentiator in the marketplace.
• Manage a team of two associates to support installation operations and growth.

Benefits

• comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs.
• robust health plans
• a market-leading 401(k) program with a company contribution
• product discounts
• flexible time off benefits
• adoption benefits
• We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees