Senior Manager - Inside Sales

MRA Recruiting Services

17d•Remote

About The Position

The Senior Manager, Inside Sales is responsible for building and leading a modern inside sales organization that supports Triad’s commercial growth strategy. This role will design the team structure, operating model, sales processes, and performance standards that drive proactive customer engagement and revenue generation. As Triad expands its market presence and technical capabilities, this position plays a critical role in creating a scalable inside sales function that delivers a consistent, high-quality customer experience. The ideal candidate is a hands-on commercial leader who excels in fast-paced environments, enjoys building teams and processes from the ground up, and can translate high-level strategy into daily execution. This is a full-time position, Monday – Friday.

Requirements

Demonstrated leadership experience with the ability to inspire teams, coach effectively, and drive accountability.
Strong communication and influence skills with the ability to partner across commercial and operational functions.
Proven success working with field sales, marketing, engineering, and operations to execute go-to-market strategies.
Strong presentation and facilitation skills, including communicating strategy, performance results, and customer insights.
Ability to manage complex customer interactions, handle objections, and guide teams through challenging conversations.
Analytical mindset with the capability to interpret data, identify trends, and support decision-making.
Strong problem-solving ability with experience building structure, processes, and systems in growing organizations.
High level of organization and prioritization skills with the ability to manage multiple workstreams.
Proficiency with CRM platforms, reporting tools, and sales enablement technologies.
A proactive, action-oriented approach with the ability to move quickly and maintain momentum.

Responsibilities

Build and scale Triad’s inside sales organization, including talent acquisition, team structure, and role definition.
Establish a performance-driven, accountable culture focused on proactive customer outreach and service excellence.
Support a structured hiring, onboarding, and evaluation process for inside sales roles.
Deliver ongoing coaching, training, and development, including role plays, call reviews, and skills reinforcement.
Create individualized development plans to build capability, consistency, and accountability.
Activate and operationalize the inside sales strategy in alignment with commercial leadership.
Translate growth priorities into daily activities, outreach expectations, and standardized sales behaviors.
Design outreach cadences, qualification criteria, call flows, and customer engagement frameworks.
Ensure consistent outbound engagement across core customer segments.
Own pipeline generation expectations and monitor conversion, activity, and revenue metrics.
Continuously refine processes based on performance data, customer insights, and field feedback.
Build and optimize CRM workflows to support selling activities, improve data quality, and streamline productivity.
Utilize CRM, call intelligence tools, and sales enablement platforms to support performance and coaching.
Partner with IT and Sales Operations to enhance reporting, dashboards, and system adoption.
Track and report trends, risks, and opportunities to commercial leadership.
Partner with field sales, engineering, branch operations, and marketing to align customer coverage and go-to-market priorities.
Ensure smooth and timely handoffs on complex or high-value opportunities.
Represent the inside sales team in commercial planning, alignment meetings, and strategy reviews.
Maintain strong internal relationships to support a cohesive customer experience across teams.
Other duties as assigned.