Senior Manager, Inside Sales - ShareFile Digital Asset Team

Progress Agency • Raleigh, NC

4d • Hybrid

About The Position

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Manager, Inside Sales for our ShareFile Digital Assist Team and help us do what we do best: propelling business forward. This will be a hybrid role working between your home office and our Raleigh NC office. The Senior Manager, Inside Sales leads ShareFile's Digital Assist Team (DAT), a critical function responsible for monitoring, supporting, and optimizing all inbound digital and eCommerce-driven sales motions. This team ensures seamless execution across Buy-Now flows, trials, sales contact requests, and no-touch product-led motions that materially impact pipeline creation and revenue. This role goes beyond day-to-day people management. You will own the health, performance, and scalability of inbound digital channels, act as the senior point of contact for cross-functional partners, and drive continuous improvement across systems, data, and execution.

Requirements

• 5-7+ years of SaaS or digital/inside sales experience, with meaningful exposure to inbound, eCommerce, or product-led growth motions.
• 3+ years of people-management experience, leading inside sales, DAT, SDR, or high-velocity teams.
• Demonstrated cross-functional leadership, partnering effectively with Marketing, Product, Engineering, and Operations to drive measurable outcomes.
• Proven experience owning inbound funnels, KPIs, and performance pacing in a revenue organization.
• Strong understanding of Salesforce and inbound lead-management systems.
• Ability to translate technical or product changes into clear operational guidance for sales teams.

Responsibilities

• Lead & Scale the Digital Assist Organization Lead, coach, and develop the Digital Assist Team, setting clear standards for execution, performance, and accountability.
• Build scalable operating models to support growing inbound volumes and evolving eCommerce motions.
• Develop future leaders and create career pathways within the team.
• Own Inbound & eCommerce Performance Provide senior-level oversight of Buy-Now, Trial, and Sales Contact Request flows to ensure operational excellence and consistent customer experience.
• Track DAT KPIs and deliver weekly pacing updates against targets, clearly calling out risks, trends, and corrective actions.
• Monitor no-touch metrics to confirm Buy-Now and Trial motions are functioning as designed and producing expected outcomes.
• Serve as the Cross-Functional Owner for Inbound Sales Meet weekly/biweekly with Marketing to review eCommerce lead performance, conversion trends, and inbound quality.
• Partner monthly with the eCommerce Product Manager on in-product changes, funnel behavior, and roadmap tradeoffs.
• Work closely with the eCommerce Engineering team to ensure transactions and leads are processing accurately; escalate and resolve issues quickly when performance degrades.
• Act as the single-threaded owner for inbound sales performance across Sales, Marketing, Product, Engineering, and Operations.
• Drive Operational Rigor & Insight Establish disciplined reporting, forecasting, and KPI review cadences for inbound performance.
• Surface funnel friction, lead leakage, and system issues using data-backed analysis and drive resolution through cross-functional alignment.
• Ensure strong CRM hygiene, data integrity, and operational readiness to support scale and automation.
• Lead Through Change & Transformation Champion new inbound motions, tooling, and process changes as the business evolves.
• Guide the team through change with clarity, structure, and accountability.
• Promote a culture of experimentation, continuous improvement, and ownership.
• Build Culture & Engagement Promote a positive, accountable, customer-focused team environment.
• Encourage continuous improvement, experimentation, and data-driven thinking.
• Champion transparent communication and collaboration across teams.

Benefits

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan.
• Tuition Reimbursement program.
• Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays.
• A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed