Senior Manager, Inside Sales

SiteOne Landscape Supply•Roswell, GA

About The Position

The Senior Manager of Inside Sales is a highly visible, cross-functional leadership role responsible for shaping, optimizing, and scaling SiteOne’s Inside Sales program. This role does not have direct people management responsibility; instead, success depends on the ability to lead through influence, build strong partnerships with Field Sales and Branch leadership, and drive results through strategy, enablement, analytics, and coaching. This role sits at the intersection of Sales, Marketing, Branch Operations, and Data/CRM, and plays a critical role in ensuring Inside Sales is effective, measurable, and aligned with enterprise growth priorities. This role is ideal for a leader who wants to build and scale a strategic commercial capability and grow with it over time.

Requirements

Bachelor’s Degree or higher
7+ years of experience in Inside Sales, Sales Strategy, Sales Operations/Enablement, or Commercial Excellence roles
Demonstrated ability to lead through influence in complex, matrixed organizations
Strong analytical skills with experience developing KPI frameworks and performance reporting
Proven ability to communicate insights clearly to both field leaders and executive audiences
Experience designing sales processes, enablement tools, and feedback mechanisms
Ability to travel 10% - 15%

Nice To Haves

Experience in B2B distribution, building materials, or adjacent industries
Salesforce experience (Sales Cloud, reporting, dashboards)
Experience supporting Inside Sales or hybrid sales models without direct line management

Responsibilities

Lead and scale SiteOne’s Inside Sales function, supporting program strategy development, execution and optimization
Help define the role of Inside Sales across customer segments (e.g., new, declining, underpenetrated accounts) and ensure alignment with Field Sales and Branch teams
Identify opportunities to improve coverage models, engagement strategies, and overall program effectiveness
Build strong, trusted relationships with RSDs, Branch Managers, and Field Sales leaders
Act as a connective tissue between Inside Sales and the field to ensure clarity on ownership, handoffs, and expectations
Proactively address friction points and ensure Inside Sales is viewed as a value-adding extension of the sales organization
Coach Inside Sales Representatives through call reviews, feedback sessions, and best-practice sharing
Develop and refine call scripts, talk tracks, playbooks, and workflows that improve consistency and effectiveness
Partner with Sales Enablement and Marketing to ensure reps have the right tools, technology, training, and messaging
Design and own a comprehensive Inside Sales measurement framework, including KPIs and metrics that evaluate program effectiveness and ROI
Analyze performance data to identify trends, opportunities, and areas for optimization
Establish feedback loops between data, the field, and Inside Sales teams to drive continuous improvement
Regularly prepare and deliver performance updates to leaders at all levels, from sales leadership to senior executives
Translate data into clear, compelling insights that inform decision-making and support investment prioritization
Ensure Inside Sales performance, impact, and learnings are clearly understood across the organization
Partner with Marketing, Data, and CRM teams to improve lead quality and prioritization for Inside Sales
Continuously refine lead definitions, scoring, and routing based on performance insights and field feedback