Senior Manager, Infrastructure

NetDocuments•Lehi, UT

36d•Hybrid

About The Position

NetDocuments is seeking a Senior Manager, Infrastructure to lead the day-to-day operations of our Datacenter Infrastructure team and support the broader Cloud Operations organization. In this highly impactful role, you’ll ensure our infrastructure runs with excellence, reliability, and scalability while helping drive our continued evolution toward a fully public cloud environment. You’ll collaborate across engineering, architecture, and incident management teams to deliver world-class uptime and performance for our global SaaS platform.

Requirements

Bachelor’s degree in Computer Science or related field.
12+ years of professional experience in cloud or infrastructure engineering/operations, preferably within a SaaS environment.
6+ years of people leadership experience with strong coaching, development, and team-building skills.
Deep understanding of technology infrastructure functions and operational best practices for SaaS companies.
Proven experience in automation, DevOps, and platform engineering.
Demonstrated project and change management experience within a multinational organization.
Excellent communication and presentation skills, with the ability to engage confidently with senior leaders and stakeholders.
Strong business acumen, including strategic planning, budgeting, and financial management.
Familiarity with compliance frameworks such as SOC2-T2 and ISO27001.

Responsibilities

Manage on-premise datacenter operations as part of the Cloud Infrastructure team, ensuring stability and performance.
Partner with Software Engineering, Cloud Engineering, and Architecture teams to maintain a world-class cloud and infrastructure operation.
Ensure security and compliance standards (SOC2-T2, ISO27001) are implemented effectively and pragmatically.
Maintain and enhance business continuity (BC) and disaster recovery (DR) plans in alignment with evolving business needs.
Oversee observability standards and practices across the infrastructure environment in collaboration with key stakeholders.
Provide leadership for incident response SMEs in partnership with the defined Incident Management process.
Build trusted partnerships within the CTO organization, especially with Cloud Engineering leadership.
Lead, mentor, and develop a high-performing team of engineers focused on professional growth, certification, and readiness for full public cloud operations.
Manage AWS PaaS services supporting NetDocuments’ SaaS applications.
Lead annual budget planning and ongoing cost oversight for tools, infrastructure, and personnel.
Implement best practices for vendor management within the infrastructure domain.