Senior Manager, Implementation

Motive

1d • $140,000 - $200,000

About The Position

As a Senior Manager of Implementation, you will play a lead role in managing a team of Implementation Consultants (IC), who are responsible for highly impactful implementations for some of our most strategic, highest value customers. You will be interacting with, both, internal and external stakeholders on a frequent basis and overseeing the ownership of the projects from the development of the project plan through delivery. The ideal candidate would create and manage a team of ICs, communicate project status and timelines with internal and external stakeholders, and determine project profitability. You will be an expert on the Motive products and will have the ability to guide Motive’s largest customers on the best utilization of our system and a smooth initial setup.

Requirements

• 4+ years of experience as a Senior Manager or Director
• 8+ years of experience leading people/teams in any capacity/industry
• Strong business background including project management, account management, problem-solving, business planning, and analytical skills
• Excellent interpersonal, communication (both written and verbal), and presentation skills
• Experience in delivering client-focused solutions based on customer needs
• Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level
• BA/BS degree or equivalent work experience preferred

Nice To Haves

• PMP, Scrum Master, and/or similar certification preferred

Responsibilities

• Define and maintain the implementation standards for your team
• Define, track and achieve key performance indicators for the implementation program
• Owning the implementation process for assigned accounts which include: successful implementation and training of the software to drive adoption by new clients
• Operating as the primary point of contact for oversight and reporting during the assigned clients implementation phase for all hardware and software implementations
• Ensure the timely and successful completion of new client implementation for all accounts assigned to your team
• Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule
• Ensure your team of ICs are following the implementation playbook, project management best practices, and meeting the expectations of of the Motive core values
• Traveling to customer on-sites as needed (~25%)

Benefits

• Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager