Senior Implementation Manager

Gallagher•Rolling Meadows, IL

4d•Remote

About The Position

Gallagher Bassett is seeking a remote senior-level implementation professional to join our organization and lead high-impact client onboarding across our portfolio. This role is pivotal to ensuring new clients experience a seamless, well-orchestrated transition into Gallagher Bassett, setting the foundation for long-term partnership, satisfaction, and operational success.

Requirements

Bachelor’s degree and 5+ years of experience in implementation, client delivery, or related roles.
PMO experience with proven ability to manage complex projects and cross-functional teams.
Ability to manage multiple priorities and deliver results in dynamic environments.
Strong problem-solving skills and a consultative approach to client needs.

Nice To Haves

Professional certifications such as PMP (Project Management Professional) or CPCU (Chartered Property Casualty Underwriter) strongly preferred.
Experience within the P&C insurance industry
Exceptional communication and relationship-building skills.
Resilience and adaptability in the face of shifting priorities.
Collaborative mindset with a commitment to partnering across Gallagher Bassett teams.

Responsibilities

Lead Client Onboarding: Serve as the primary client-facing leader for all new Gallagher Bassett implementations. Own the end-to-end onboarding process, engaging directly with client stakeholders to ensure timelines, deliverables, and quality standards are consistently met while building trust and driving a positive client experience.
Design and Execute Implementation Plans: Build structured, scalable processes that align with client requirements and Gallagher Bassett standards.
Collaborate Across Teams: Partner with producers, account managers, carriers, and brokers to deliver tailored solutions that meet client objectives.
Deliver Exceptional Client Support: Provide technical expertise post-sale, troubleshoot issues quickly, and set-up clients for long-term success.
Serve as a Subject Matter Expert: Interpret business challenges, recommend best practices, and influence process improvements that enhance client outcomes.
Drive Operational Excellence: Identify opportunities to streamline onboarding and implementation, ensuring efficiency and consistency across all client programs.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program