Senior Manager, Implementation

We One•Charlotte, NC

About The Position

The Senior Technology Implementation Manager is a senior delivery leader responsible for driving the end-to-end implementation of technology modernization programs across the Americas (AMR) Ports & Terminals portfolio. This role is the regional anchor for all major technology deployments, ensuring that implementations are delivered on time, within budget, and to the highest quality standards — while aligning to the global DPW technology strategy and establishing scalable, repeatable delivery models for future rollouts.

Requirements

Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical discipline. Master's degree is an advantage
Project Management certification is desired: PMP (PMI), PRINCE2 Practitioner, or equivalent; Agile/Scrum certification is a plus
Minimum 8 years of experience in technology implementation within the ports, terminals, shipping, or broader logistics and supply chain industry
Demonstrated, hands-on experience delivering full-lifecycle TOS implementations — from blueprint and configuration through integration, data migration, UAT, go-live, and post-go-live stabilization
Direct experience with Navis N4 TOS is strongly preferred. Equivalent experience with leading TOS platforms (e.g., SPARCS, OSCAR, CATOS, or comparable) will be considered
Deep working knowledge of terminal operations: vessel planning, yard management, gate operations, equipment control, and billing/invoicing workflows — sufficient to evaluate configuration decisions and challenge operational assumptions
Understanding of TOS integration architecture: EDI messaging (EDIFACT, ASC X12, ANSI), REST/SOAP APIs, , and middleware/integration platform patterns
Experience with legacy TOS data migration: data profiling, quality assessment, transformation mapping, extraction, cleansing, and cutover validation
Proficient in project management tools and platforms (e.g., MS Project, Smartsheet, Jira, or equivalent)
Minimum 5 years of experience leading large-scale, multi-site technology implementation programs with direct accountability for schedule, budget, and delivery quality
Demonstrated experience leading multi-cultural, geographically distributed teams — including internal IT staff, terminal operations SMEs, system integrators, and vendor resources — across multiple time zones and languages
Proven track record of managing executive-level stakeholder relationships and presenting to steering committees and C-suite sponsors with clarity and credibility
Experience managing projects under matrix organizational structures, with the ability to influence, negotiate, and drive outcomes without direct line authority
Track record of delivering projects in environments with high operational sensitivity — where go-live decisions carry direct impact on port throughput, vessel schedules, and customer commitments

Responsibilities

Lead the development and governance of technology Blueprints — a standardized configuration, integration, and cutover framework that accelerates successive port deployments while preserving operational consistency
Plan, schedule, and manage complex, multi-site technology programs with interdependent workstreams, shared resources, and concurrent port deployments at different lifecycle stages
Lead the development of the multi-year TOS-Zodiac rollout roadmap for the remaining terminal portfolio, including complexity tiering, phased deployment scheduling, resource and budget modelling, and integration with the global product roadmap
Own end-to-end delivery of TOS-Zodiac implementation projects (greenfield deployments, migrations from legacy systems, and copy/paste blueprint rollouts) across multiple AMR port locations simultaneously
Drive formal methodology for legacy TOS upgrade and/or migration projects, including data profiling, cleansing, mapping, extraction, and validation to ensure clean transitions with zero data loss
Partner with the regional PMO area to ensure configuration decisions are documented, governed, and traceable — establishing a configuration management discipline that supports long-term version control and upgrade management
Champion the adoption of TOS-Zodiac best practices and standard operating procedures, working closely with terminal operations SMEs to configure solutions that reflect real-world terminal workflows
Liaise continuously with Global Technology teams to ensure regional implementations remain aligned with the global DPW technology strategy, product roadmap, and governance standards
Build and sustain trusted relationships with business unit SMEs, IT teams, customs authorities, shipping line counterparts, and port community system operators involved in integration delivery
Define and maintain comprehensive project artefacts: project charters, integrated master schedules, RAID logs, resource plans, stakeholder communication plans, change control logs, and go/no-go criteria
Establish and run effective governance cadences: weekly delivery stand-ups, steering committee reviews, milestone reporting, and executive dashboards — ensuring the right information reaches the right audience at the right time
Centralize and manage a regional project technology roadmap while identifying, assessing, and managing risks and issues proactively — escalating where appropriate and driving resolution without losing delivery momentum
Drive technology projects financials with discipline: ensuring proper tracking of actuals vs. budget, forecast variances, manage change orders, and deliver projects within approved tolerances while achieving value for money
Manage dependencies across concurrent port deployments, global technology teams, vendors, and business units to prevent conflicts and protect the critical path
Support business case preparation for new project investments, including benefit realization frameworks, total cost of ownership analysis, and risk-adjusted delivery scenarios
Lead and coordinate geographically distributed, multi-cultural project teams spanning corporate IT, terminal operations, third-party system integrators, and vendor implementation consultants across the Americas region
Resolve team conflicts and decision-making impasses constructively, maintaining team cohesion through the high-pressure phases of go-live and hyper care
Contribute to the design and operationalization of a regional IT governance model — including change control processes, version management policies, integration onboarding standards, and a common KPI reporting frameworks for all live TOS deployments