As a key member of our HR Technology team, you will help to shape and support a world class digital employee experience for our people. In this role, you’ll act as a core part of the HR Technology team working across a wide variety of functional HR domains and partner with our Technology team to help design, deliver and support world-class technology enabled HR processes Our team partners closely with HR Centers of Excellence (COE), HR Business Partners and our HR Operations team, to understand their challenges and strategic priorities. We combine innovative HR process and operational support experience, with a strong appreciation of HR technology capabilities, to help these partners define their vision and business requirements. In collaboration with our IT partners, we provide the introduction, optimization, and business support of our key enabling technologies. This role will require 4 days per week onsite at one of our Corporate locations in Sleepy Hollow, NY, Rensselaer NY, or Warren, NJ. This is not available for fully remote / hybrid work. As a Sr. Manager, HR Technology a typical day may include: Partner closely with our HR COE and HRBP leadership to understand their challenges, business priorities, and associated prioritization. Provide strategic guidance and ensure alignment with organizational goals. Armed with this knowledge, oversee the development of clear and concise business and functional design requirements. Lead the creation of a prioritized backlog and ensure smooth transition to IT Product Managers for solution design and delivery. Provide oversight for, as well as conduct user acceptance testing and ensure alignment with business needs. Partner with COE resources to ensure change/comms/training materials are updated in line with process changes. Drive successful business outcomes by applying advanced business analyst capabilities (strategic thinking, agile working, process design expertise, data analysis, critical thinking, problem solving, stakeholder communication, etc.) throughout project lifecycles. Identify and implement innovative tools to support workforce needs or extend the use of existing tools into new locations or functional areas. Oversee and provide end-user support for Workday (Core HCM & Security) and ensure processes support the resolution of queries in a customer-centric manner. Provide strategic insights from ticket management trends to inform training/communication strategies and continuous improvement demands. Manage the escalation process to Technology partners for any technical issues/incidents. Provide governance and ensure escalations are resolved in a timely and effective manner. Establish and maintain strong relationships with stakeholders (globally and locally). Develop an intimate understanding of their key strategic and operational demands, translating these into actionable plans and requirements. Oversee the end-to-end journey of these demands and projects from idea to operational delivery to ensure key stakeholders are kept informed of progress. Partner with IT Product Managers, to ensure business and functional requirements are documented and understood. Ensure prioritized demands are delivered within agreed timelines and to a level of quality expected by the business. Stay abreast of the latest industry trends and thought leadership, to ensure that we are keeping an eye on the future and art of the possible with regards to all roadmap planning and delivery.
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Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees