Senior Manager, Guest Experience & Event Services

Industrial Tent Systems LLC • Houston, TX

1h

About The Position

The Senior Manager leads front-of-house (FOH) service across all event types, from casual gatherings to high-end weddings. This role assumes ownership of guest experience post-sale, including service design, client communication, team alignment, and on-site leadership. Works closely with culinary leadership to ensure consistent service, appearance, and professionalism.

Requirements

• 5+ years in catering, events, or hospitality leadership.
• Proven ability to execute service standards and complex events.
• Strong organizational, communication, and client-facing skills.
• Ability to travel and work flexible hours; physical ability to lift up to 50 lbs.

Nice To Haves

• ServSafe or equivalent
• Alcohol service certification (TABC or equivalent)
• Valid driver’s license

Responsibilities

• Develop and enforce FOH service and presentation standards.
• Define service flow, table protocols, and guest interaction expectations.
• Standardize catering tools, uniforms, and smallwares.
• Serve as primary client contact after sales handoff.
• Translate client vision into executable service plans.
• Build, manage, and maintain Banquet Event Orders (BEOs).
• Lead FOH managers, servers, bartenders, and support staff.
• Ensure service aligns with timelines and company standards.
• Resolve on-site issues and maintain guest satisfaction.
• Deliver FOH training programs and build leadership pipeline.
• Promote accountability, pride, and attention to detail across the team.
• Collaborate with culinary, logistics, and operations teams.
• Ensure compliance with safety, alcohol service, and venue standards.
• Participate in post-event reviews and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed