Event Experience Manager

Marriott • Nashville, TN

21h • Onsite

About The Position

This role involves managing all aspects of event execution, from initial planning and day-to-day coordination to exit strategies. The manager acts as a meeting planning advocate and liaison to all operational departments, ensuring the on-site delivery of hotel products and services aligns with conference group plans for a positive meeting experience. Responsibilities include utilizing software for generating necessary program documents like pass-on reports, Banquet Event Orders (BEOs), post-convention reports, and change logs. The manager advises clients on event status, coordinates changes, and maintains program knowledge by attending planning meetings, conference calls, and reviewing group resumes and BEOs. They partner with the Conference planning team to identify and resolve issues, attend various meetings (planning visits, welcome receptions, tie-down meetings, internal security, parking, or production meetings), and proactively resolve potential meeting or room set issues. The position also requires verifying room requirements such as lighting, temperature, AV equipment, and room setup meet client expectations. Additionally, the role focuses on delivering exceptional customer service, coordinating event details with clients and property operations, responding to guest problems and complaints, and continuously improving service based on feedback.

Requirements

• High school diploma or GED; 3 years in the event management or related professional area.
• OR Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year of experience in the event management or related professional area required.

Responsibilities

• Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies.
• Serves as meeting planning advocate and liaison to all operational departments.
• Assists with coordination of all convention group plans and catering needs with all required operational departments.
• Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience.
• Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post-convention report and change logs.
• Advises client on current status of events and functions, including items pending and action items.
• Coordinates any changes necessary.
• Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival.
• Partners with Conference planning team to verify issues are identified and resolved.
• Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production.
• Resolves potential meeting or room set issues proactively.
• Utilizes available resources to meet client requests or resolve client issues.
• Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Coordinates and communicates event details both verbally and in writing to the client and property operations.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the client experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.

Benefits

• Dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE.
• Join a portfolio of brands with Marriott International.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees