Senior Guest Services Manager
About The Position
Join our team as our Senior Guest Services Manager. We're on the search for someone who is passionate about providing leadership and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. This position is responsible for the ongoing supervision, training, coaching and development of all front end team members including cashiers, baggers, cart pushers, customer service desk team members, and self-checkout representatives. With your Guest Services Manager as your assistant, you'll oversee the successful operation of the front end department including cash registers, bookkeeping, parcel pickup, cart room, click and collect, and parking lot areas.
Requirements
- Must be at least 18 years of age
Nice To Haves
- Previous retail/customer service experience
Responsibilities
- Providing leadership and direction to the front-end team
- Maintaining high standards of guest service throughout the front-end operations
- Ongoing supervision, training, coaching and development of all front end team members including cashiers, baggers, cart pushers, customer service desk team members, and self-checkout representatives
- Oversee the successful operation of the front end department including cash registers, bookkeeping, parcel pickup, cart room, click and collect, and parking lot areas
Benefits
- 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations
- Get Paid Daily with DailyPay – for employees who would like access to their pay before payday
- Paid Time Off (PTO/Vacation)
- Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday!
- Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply)
- Paid Military Leave
- Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month
- Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing!
- Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
- Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment and more!
- Tools, resources and opportunities for career growth and development
- 401(k) plan options – we also match up to 20% of the first 5% contributed
- Participation in our Employee Stock Ownership Program (ESOP)
- Education benefits including tuition discount and scholarship programs
- Additional Voluntary Benefits – such as vision, accident and critical illness insurances
- Medical & Dental Insurance (for full-time positions)
- Health Savings Account (HSA) (for full-time positions)
- Flexible Spending Account (FSA) (for full-time positions)
- Tuition Reimbursement (for full-time positions)
- Adoption Reimbursement (for full-time positions)
- Paid Family Caregiver Leave (for full-time positions)
- Company-sponsored Term Life Insurance (for full-time positions)
- Accidental Death & Dismemberment Insurance (for full-time positions)
- Short-Term & Long-Term Disability Insurance (for full-time positions)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
