Senior Manager, GTM Transformation – Global GTM Transformation

ServiceNow • Santa Clara, CA

2h • Remote

About The Position

The Global GTM Transformation & M&A team at ServiceNow helps drive clarity, operational efficiency, and data-informed decision-making across our global Sales, Customer Success, and Partner ecosystem. As ServiceNow continues to scale organically and through acquisitions, we are seeking a Senior Manager, GTM Transformation who can balance strategic thinking with hands-on execution.

This role blends strategic leadership with hands-on execution and serves as a trusted partner to executive leadership within GTM Sales.

Requirements

• 7+ years of experience in GTM strategy, or enterprise SaaS environments (combination preferred)
• Strong ability to bridge technical expertise with business priorities, influencing direction and driving adoption
• Experienced in delivering AI-powered programs from concept through scale, with measurable business impact
• Strong analytical and problem-solving skills, including experience working with large datasets and building business models
• Excellent communication skills; able to develop executive-ready materials and influence at all levels.
• High sense of ownership and bias toward action; thrives in fast-paced, ambiguous environments.
• Collaborative mindset and ability to lead through influence across teams and functions.
• Bachelor’s degree required; MBA or advanced degree a plus.

Nice To Haves

• MBA or advanced degree a plus.

Responsibilities

• GTM Strategy:
• Translate executive strategy into clearly scoped programs, workplans, and success metrics.
• Conduct research, data analysis, and executive-ready synthesis on GTM performance, market trends, and sales effectiveness.
• Support strategic initiative owners with modeling, benchmarking, and business case development that inform leadership decisions
• GTM Operational Execution
• Lead assigned workstreams for GTM integration of acquired SaaS businesses under the direction of senior leadership.
• Develop and maintain GTM operating artifacts such as playbooks, process documentation, templates, and dashboards that drive consistency and performance across regions and functions.
• Collaborate closely with GTM Ops, Finance, Product, Analytics, and Enablement to drive priorities and deliverables.
• Support rollout and adoption of new GTM processes, tools, and AI-enabled workflows.
• Stakeholder Engagement & Leadership Exposure
• Partner with senior GTM leaders to ensure high-quality deliverables and insights that influence major decisions.
• Build trusted relationships with key cross-functional partners and drive alignment on shared business objectives
• Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Strategy team

Benefits

• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level