Senior Manager, GTM Revenue Analytics

Udemy • San Francisco, CA

2h • Hybrid

About The Position

This Senior Manager, GTM Revenue Analytics role exists to ensure Udemy Business’s revenue engine is measurable, predictable, and scalable, providing leadership with clear visibility into pipeline health, retention performance, and growth opportunities across the full customer lifecycle.

This position involves designing, measuring, and tracking non-product experiences across the entire lifecycle, driving visibility, transparency, and accountability for revenue growth within the GTM Operations function. This role is ideal for an analytics leader who enjoys operating at the intersection of data, GTM strategy, and executive decision-making.
The role will report directly to the Senior Director of Udemy Business Analytics.

Requirements

• 3-5+ years of experience managing and developing analytics and/or data science teams.
• Strong executive communication skills, with the ability to translate complex analysis into clear, actionable insights.
• 6-10+ years of experience in analytics, revenue operations, or GTM-related roles within a B2B SaaS environment.
• Deep understanding of SaaS revenue metrics and lifecycle dynamics (pipeline, ARR, retention, expansion).
• Hands-on experience working with Salesforce data and partnering with Sales, Marketing, Customer Success, and GTM Operations.
• Advanced SQL expertise and experience working in modern data platforms (e.g., Databricks).
• Solid foundation in analytics and data science methods, including experimentation, regression, time-series analysis, and forecasting.
• Python experience for statistical analysis, modeling, automation, and analytics workflows.
• Experience leveraging AI-powered tools to improve analytics efficiency, accelerate insight generation, or enhance stakeholder self-service.
• Proven expertise with BI tools such as Tableau and a strong point of view on dashboarding best practices.
• Familiarity with data modeling and analytics pipelines using tools like DBT, Airflow, or similar technologies.
• Strong execution and ownership mindset, with the ability to manage multiple priorities and deliver results in a fast-paced environment.

Responsibilities

• Partner with Udemy Business leadership to proactively surface insights that inform strategic decisions and drive outcomes.
• Lead and manage a team of 5-7 analytics/data science professionals, providing strategic direction and guidance to support Udemy’s GTM Operations functions.
• Build, hire, and develop a high-performing analytics team, mentor team members to grow their technical skills and cross-functional influence, and set clear expectations and accountability.
• Establish best practices for dataset creation, pipelining, and metric standardization to build up a trusted analytical foundation.
• Lead the application of data science and statistical tactics such as regression, time-series modeling, and other predictive modeling to forecast key business metrics and build alerting mechanisms to spot areas of risk early.
• Provide thought leadership and hands-on support for our team’s approach to dashboarding and business intelligence (built in Tableau and Databricks).
• Monitor the sales pipeline from lead to conversion, tracking and analyzing relevant metrics to provide actionable insights.
• Establish and maintain KPIs across Sales, Customer Success, and Marketing, supporting the rhythm of the business through regular reporting.
• Conduct monthly and quarterly analysis of customer retention across all segments, tracking and reporting on ARR, ACV, and customer counts by industry segment.
• Evaluate business performance, diagnose root causes, and provide proactive data-driven insights to stakeholders in the Sales Operations, Customer Success Operations, and Marketing teams.
• Make recommendations to improve business partners’ productivity and performance, actively reviewing and identifying leading and lagging indicators.
• Partner with GTM Operations, Sales, Customer Success, and Marketing to evaluate, influence, and optimize sales and customer success processes through data, measurement, and insight.
• Act as a trusted thought partner to a range of cross-functional stakeholders across Udemy, fostering collaboration and synergy.
• Drive alignment on business definitions, success metrics, and technical implementations in partnership with GTM Operations.

Benefits

• You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve.
• Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer.
• For details on region-specific benefits, please refer to the information provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees