Senior Manager, Global Service Operations

Danaher • Cincinnati, OH

1d • $110,000 - $125,000 • Onsite

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Mammotome, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Mammotome, our expertise and compassion for breast care makes us the indispensable partner to physicians, clinicians and patients. Our drive for developing innovative technology is rivaled only by our compassion for the people we serve, from the clinicians and surgeons who demand consistently precise solutions, to the patients and families seeking peace of mind. When you join our company, you join in the fight against breast cancer. Working at Mammotome means you will have the opportunity to collaborate with a diverse, hardworking, high-performing team committed to improving patient outcomes. As a trusted leader in breast cancer diagnostics, we invite you to join us and support products you can feel passionate about! Learn about the Danaher Business System which makes everything possible. The Senior Manager, Global Service Operations is responsible for providing leadership for Global repair operations and supporting service strategy. This position leads a team of Service Technicians/Engineers, manages the performance of third-party providers, collaborates to improve service offering, and takes ownership of proactively driving continuous improvement. This position reports to the Director, Sales Operations and Global Service and is part of the Sales Operations team located in Blue Ash, Ohio and will be an on-site role. In this role, you will have the opportunity to: Develop and implement functional capabilities in Global repair operations, ISO adherence, parts depot operations, asset management to achieve associated key performance indicators including the age of WIP, adherence to loaner safety stock levels, third party performance, quality performance, and productivity. Develop a highly engaged, high performing team who is driven to deliver world class results and drive results through other teams and organizations throughout the globe. Own the management and cost reduction efforts associated with a complex cost center which includes personnel, third party repair, asset management, tooling, and variable project spend. Train global teams and deliver updated service documentation Impact the organization’s service strategy to better serve our customers and support new products, product improvements and end of life products or new customer strategic partnerships that require unique service models.

Requirements

• Bachelor’s degree in technical field, or equivalent education and experience in a related field required
• Several years of experience in Operations or a related field including KPI ownership and continuous improvement experience
• Multiple years of experience in leadership
• Must be able to travel up to 10% of the time, both domestic and international
• Typical work-related travel assignments range 1-3 days, and as such, overnight, out-of-town stays are required

Nice To Haves

• Experience with medical device equipment
• Global interactions/project leadership
• Supplier management experience
• Experience with logistics, shipping and receiving

Responsibilities

• Develop and implement functional capabilities in Global repair operations, ISO adherence, parts depot operations, asset management to achieve associated key performance indicators including the age of WIP, adherence to loaner safety stock levels, third party performance, quality performance, and productivity.
• Develop a highly engaged, high performing team who is driven to deliver world class results and drive results through other teams and organizations throughout the globe.
• Own the management and cost reduction efforts associated with a complex cost center which includes personnel, third party repair, asset management, tooling, and variable project spend.
• Train global teams and deliver updated service documentation
• Impact the organization’s service strategy to better serve our customers and support new products, product improvements and end of life products or new customer strategic partnerships that require unique service models.

Benefits

• Mammotome, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees