Operations Senior Manager - Global Fulfillment

Dandy

About The Position

We're scaling fast, and we need an Operations Sr. Manager who thrives in complexity and moves with urgency. In this role, you'll be leading our global fulfillment operations, driving the strategy and execution required to efficiently scale as we expand within the US market and as we tackle new, international markets. This role will define where and how we operate fulfillment capabilities as we expand internationally—whether through company-owned facilities or third-party partners—and lead the execution of those decisions end to end. This role requires someone who can evaluate build-vs-buy tradeoffs, stand up new operations (internal or external), and create the metrics and operating mechanisms needed to ensure reliable, efficient fulfillment at scale.

Requirements

8–12+ years of experience in strategy, operations, supply chain, logistics, or fulfillment environments
Proven experience launching or scaling physical operations (warehouses, fulfillment centers, manufacturing sites, or similar)
Strong analytical skills with demonstrated experience building and using operational metrics
Background in high-growth or scaling organizations
Comfortable leading complex, ambiguous initiatives with multiple stakeholders
Ability to balance strategic thinking with hands-on execution in fast-moving environments

Nice To Haves

Global or international operations experience
Experience leading facility moves or major operational transitions

Responsibilities

Develop the global strategy for where, when, and how to operate fulfillment capabilities as the company enters new international markets
Assess build vs. partner decisions, including use of third-party warehouses, 3PLs, or contract fulfillment providers
Lead the end-to-end execution of new fulfillment operations, including:
Company-owned fulfillment centers (site readiness, process design, staffing, and go-live)
Third-party fulfillment or storage partners (selection, onboarding, operating model definition, and performance management)
Translate strategic plans into clear execution roadmaps with timelines, owners, and success metrics
Ensure new operations launch on time, within budget, and at defined service levels
Design and implement core fulfillment KPIs (e.g., on-time ship, on-time delivery, order cycle time, cost efficiency)
Build reporting mechanisms and operating rhythms to track performance and drive accountability
Use data to identify bottlenecks & prioritize improvements
Diagnose inefficiencies in the current fulfillment operation and develop a clear, prioritized improvement plan
Redesign processes that are manual, fragmented, or outdated to improve throughput, accuracy, and scalability
Drive change management on the ground, working closely with operators and frontline leaders

Benefits

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate.
Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

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