Senior Manager, Financial Crime Strategy and Operations (Partners)

American Express•Phoenix, AZ

3h•$103,750 - $174,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Global Merchant Network Services (GMNS) Financial Crime Strategy and Operations team (FCSO) is a cross line of business organization, responsible for supporting the network and acquiring businesses in American Express and ensuring they have a robust first line of defense. FCSO plays an active role in enabling the businesses to meet their growth objectives whilst ensuring there is an effective control framework. The organization helps businesses manage risk, respond to new regulation, and develop new products whilst creating and maintaining effective partnerships across multiple key stakeholders. GMNS FCS&O are responsible for ensuring that GMNS has a robust first line of defense for ensuring full compliance with applicable laws, regulations and company policies, influencing control consciousness & regulatory preparedness across products, processes and legal entities. This role is responsible for leading critical and time-sensitive initiatives, projects and issues as well as having a clear understanding of the impact of applicable regulation to ensure the lines of business adherence to it. It requires a broad set of abilities including risk management, understanding of regulation, analytical skills and project management. Critical to success will be the ability to develop strong working relationships and to influence delivery and outcomes at multiple levels of the organization, often without direct authority. It will involve extensive collaboration with multiple partners and stakeholders across numerous business teams, functional areas and geographies.

Requirements

Demonstrated experience in financial crime and/or regulatory change management within 1st and/or 2nd Line of Defense roles across multiple jurisdictions.
Strong understanding of Merchant Acquiring and Partner models, and the Network (preferred).
Proven experience with regulatory reporting and risk control design and implementation.
Mature risk mindset, with the ability to identify, assess, and communicate risks and mitigations clearly, accurately, and in a timely manner.
Strong strategic thinking and judgment, with a demonstrated ability to navigate ambiguity and impose structure.
Collaborative team player with the ability to influence without direct authority.
Excellent consultation, communication, facilitation, and presentation skills, with the ability to influence stakeholders at all levels.
Proven success operating in a highly matrixed environment, building strong cross-functional relationships to drive effective outcomes.
Exceptional work ethic, flexibility, and adaptability to change; a decisive self-starter with a high degree of accountability, able to prioritize and multitask across competing internal and external demands.

Responsibilities

Partner with 1st Line of Defense teams to support the GMNS business in proactively identifying, assessing, and mitigating financial crime risks.
Monitor, identify, and respond to emerging financial crime risks and typologies, collaborating with stakeholders to ensure appropriate controls across GMNS operating and partner models, Global Network Services and Joint Ventures.
Collaborate with Capabilities and Transformation teams to design, enhance, and implement financial crime controls that meet evolving regulatory and supervisory expectations.
Work closely with the business, Financial Crime teams, 2nd Line Compliance, and key partner functions (including Technology, Security, Fraud, and Legal Counsel) to drive strong, consistent regulatory compliance.
Provide assurance over the development, review, and implementation of policies and procedures, ensuring alignment with current regulations and identifying risks within existing processes, platforms, and capabilities, with clear recommendations for remediation.
Plan, track, and monitor initiatives and projects against defined timelines, milestones, and deliverables, escalating risks and issues as appropriate.
Support audit engagements, corrective action plans, and operational risk event remediation related to relevant regulatory and compliance programs.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities