Sr. Manager, Field Support
About The Position
Smile Doctors is seeking a Senior Manager, Field Support, to join their growing team. This role involves managing a team of Field Support Technicians spread across the US, overseeing the technical process of integrating newly affiliated practices, and leading technicians during transitions to ensure the implementation of group systems and standards. The Senior Manager will also oversee the technical planning for new office buildouts and work directly with clinic staff during project discovery phases. Smile Doctors is the nation’s leading Orthodontic Support Organization, partnering with top local doctors and providing best-in-class support services. They are a fast-growing organization with hundreds of partnered practices across the nation, committed to innovation and professional development for their team.
Requirements
- Minimum of five (5) years of IT Operations experience required
- Five (5) years of IT management experience required
- Intermediate knowledge project management required
- Intermediate knowledge in technical office buildout required
- Ability to work in cross functional teams
- Ability to work in a fast paced, growing, multi-location organization
- Ability to communicate both verbally and in writing
Nice To Haves
- Bachelor’s degree in Information Technology Management, Business Management, or related discipline
- Seven (7) years of IT Operations experience
- Experience leading IT teams in a multi-location retail or healthcare environment
- Experience deploying technology with remote support of technical assets
Responsibilities
- Creates and manages detailed IT project plans
- Coordinates scheduling for a team of technicians and 3rd parties
- Guides senior level technicians in project and team management
- Streamline processes for network migration and support
- Solves problems and troubleshoots technical challenges
- Communicate with team members to discover needs and facilitate smooth transitions onto standard IT systems
- Works with cross functional teams and communicates with business leaders on scheduling and project timing
- Drives success and growth of technical staff
- Collaborate with other IT teams to ensure deployment scalable and supportable solutions
Benefits
- Competitive salary plus bonus opportunity
- Medical, dental, vision and life insurance
- Short and long-term disability coverage
- 401(k) plan
- 3 weeks paid time off in your first year + paid holidays
- Discounts on braces and clear aligners for you and your family members
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
11-50 employees
