Senior Manager, Field Services
About The Position
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities Ensure consistency in installation practices across regions and capture lessons learned for continuous improvement. Develop and maintain standardized installation procedures and documentation for all ONTO product lines. Partner with Business units, Manufacturing, and Training teams to align installation processes with product readiness and organizational goals. Implement process improvements to enhance installation efficiency and quality. Track and report key metrics. Act as escalation point for field issues, coordinating with Engineering, Manufacturing, and Parts teams to accelerate resolution. Serve as OBQ (Outbound Quality) driver and advocate for field teams. Capture and disseminate best practices and lessons learned globally to improve future installations
Requirements
- Bachelor’s degree in engineering, Operations Management, or related technical field
- >3 years in leadership position
- Experience in the Semiconductor industry
Responsibilities
- Ensure consistency in installation practices across regions and capture lessons learned for continuous improvement.
- Develop and maintain standardized installation procedures and documentation for all ONTO product lines.
- Partner with Business units, Manufacturing, and Training teams to align installation processes with product readiness and organizational goals.
- Implement process improvements to enhance installation efficiency and quality.
- Track and report key metrics.
- Act as escalation point for field issues, coordinating with Engineering, Manufacturing, and Parts teams to accelerate resolution.
- Serve as OBQ (Outbound Quality) driver and advocate for field teams.
- Capture and disseminate best practices and lessons learned globally to improve future installations
Benefits
- competitive salaries
- comprehensive benefits package designed to support you and your family
- health, dental, and vision coverage
- life and disability insurance
- PTO
- 401(k) with employer match
- Employee Stock Purchase Program (ESPP)
- wellness initiatives
- cutting-edge tools
- collaborative, inclusive culture where your contributions are valued and recognized
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
1,001-5,000 employees
