Senior Manager, Field Services
About The Position
Reporting into the Director of Field Service (US), the Senior Manager, Field Service is responsible for leading a field service team performing the installation, project management, service, and repair of sophisticated meter and sub-meter equipment and systems. Provide direction and support for the field service team by establishing processes, procedures, key performance indicators and holding teams accountable. Develop and coach talent at all levels and create a bench of team members ready for advancement. Work in concert with clients and Metergy teams to ensure that all requirements and service metrics, as outlined in any contract/agreement, are met on a consistent basis. Act as liaison on behalf of client and Metergy with direct profit and loss (P&L) responsibility. This is primarily an on-site role at our NYC Office location (Long Island City area). Some flexibility available after the first 6 months.
Requirements
- Post-secondary education
- 5-7 years of experience in people leadership role.
- Ability to motivate and focus staff to meet or exceed targets
- Project management and/or construction management experience
- Practical hands-on aptitude.
- Excellent communication skills.
- Excellent organizational skills
Nice To Haves
- Microsoft Office, JIRA, Salesforce, Quickbase a plus
Responsibilities
- Lead and own escalated client issues in a timely manner and develop strategies to reduce escalations through post-resolution investigations.
- Maintain lean financial controls over operating expenses to include payroll, uniforms, parts & fittings, travel, inventory, etc.
- Assume responsibility for achieving location revenue targets, and overall key performance indicators, and develop plans to improve areas of opportunity.
- Work with the Field Coordinating, Field Service and Project Management teams to optimize Field Techniciansâ schedules to ensure that client and business requirements are met and that utilization of team members is maximized.
- Refine and continuously improve service delivery infrastructure. Own the development, enhancement and overall standard operating procedure (SOP) program.
- Operate as the Manager-on-Duty for Field Service during manager absences.
- Implement and foster a safety culture.
- Collaborate cross-departmentally on small to large scale projects.
- Maintain operational oversight for reporting, timekeeping, billing, cost accounting, and similar functions.
- Foster top-tier relationships with property management, building owners, contractors and customers to achieve high level of customer experience.
- Manage the onboarding program for new hires ensuring all levels of talent receive a consistent experience and support as it relates to training and integration into the team.
- Coach and develop all levels of the team. Partner with the People & Organization department on developmental, training and behavioral opportunities.
Benefits
- Excellent health coverage and life insurance benefits â no waiting period!
- Company-paid Long-Term Disability and Basic Life Coverage
- Flexible Spending Account (FSA) options
- 401K plan with immediate company match
- Generous Paid Time Off Plan plus 10 paid holidays
- Summer hours to enjoy the weather
- Regular Social events - happy hours, summer & holiday parties, & more
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
51-100 employees
