Senior Manager, Field Excellence and Operations

NEUROTECH U S A•Needham, MA

13h•Onsite

About The Position

Neurotech Pharmaceuticals, Inc. is a private biotech company located in Cumberland, RI and Needham, MA, within the realm of Greater Boston’s vast biotechnology landscape. Since our inception more than 20 years ago, our focus has been on developing and commercializing transformative therapies for chronic eye diseases. The core platform technology, Encapsulated Cell Therapy (ECT), is a first-in-class drug delivery platform designed to slow the progression of chronic eye diseases. Neurotech’s first commercial product, ENCELTOTM  (revakinagene taroretcel-lwey), is approved in the United States for the treatment of adults with idiopathic Macular Telangiectasia Type 2 (MacTel). Encapsulated cell-based gene therapy is designed to provide long-term, sustained delivery of therapeutic proteins for the treatment of chronic eye diseases.  The Senior Manager, Field Force Effectiveness & Commercial Systems is responsible for enabling and optimizing field execution through ownership of commercial platforms, operational programs, compliance-driven processes, and field operations training. This role serves as the primary business lead for Veeva CRM and Salesforce Marketing Cloud, ensuring systems, data, and policies are clearly understood, consistently applied, and effectively adopted by the field organization. In addition to systems leadership, this role designs and delivers field-facing training on commercial tools, data usage, and operational policies, ensuring field teams are equipped to execute compliantly and efficiently. The role partners closely with Sales, Market Access, Marketing, IT, Compliance, Legal and Training to support launch execution and ongoing commercialization. This position is in Needham, MA, 4 days per week in-office

Requirements

Bachelor’s degree is required
Minimum of3-5years’ experience in biotech and/or specialty pharmaceutical company
Experience supporting a field force in a launch or early commercialization environment
Hands-on experience serving as business owner or power user for Veeva CRM(business ownership, configuration oversight, adoption, andgovernance)
ProficiencywithSalesforce Marketing Cloud (compliant digital engagement, campaign execution)
Demonstrated experience delivering field operations training on systems, data, and policies
Ability to travelapproximately20%of the time

Responsibilities

Serve as the business owner for Veeva CRM, overseeing system configuration, enhancements, releases, and ongoing optimization across four field facing teams
Manage CRM roadmaps, integrations, user access, data quality, and governance
Lead business requirements gathering and user acceptance testing (UAT) for systemimplementation and ongoingenhancements
Act as the commercial operations lead for Salesforce Marketing Cloud, supporting compliant digital engagement and field-marketing coordination
Ensure alignment between CRM, Marketing Cloud, reporting, and downstream analytics platforms
Design and deliver field operations training focused on:CRM and digital engagement tools (Veeva CRM, Marketing Cloud), field data usage, reporting,interpretation,operational policies, SOPs, and compliance requirements
Partner with Sales Training to integrate systems and operations training into onboarding, launch training, and ongoing reinforcement
Continuouslyidentifyopportunities to improve usability, reduce administrative burden, and strengthen field effectiveness
Lead training sessions (live, virtual, and recorded) and provide ongoing field support post-training
Measure training effectiveness through adoption metrics, system usage, and field feedback
Own operational programs supporting the field organization, including company vehiclereimbursementprogram,andvendor credentialing
Serve as a point of escalation for field operational and system-related issues
Manage PRC(Promotional Review Committee) vendorandprocesses, including intake, review timelines, approvals, documentation, and audit readiness
Maintain PRC workflows, tools, and reporting to support transparency and efficiency