Senior Manager, Field Deployment and Operations

Coates Group•Chicago, IL

16d•$100,000 - $115,000

About The Position

For over almost 60 years, our solutions have enabled impactful connections between some of the worldâs leading brands and their customers. And while weâve already done a lot of work weâre proud of, weâre just getting started! Weâre a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If youâve ordered in-store or in the drive-thru at McDonaldâs somewhere in the world in the last few years, chances are youâve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose â Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, weâve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the worldâs leading brands leverage technology to drive the best customer experiences. The Senior Manager, Field Deployment and Operations holds a crucial role in overseeing comprehensive deployment program for the Coates US business, under the strategic leadership of the Vice President, Deployment. This pivotal position involves the meticulous management of all deployment schedules and the effective leadership of a dedicated team of Deployment Managers and Coordinators, ensuring the seamless execution of deployment plans. â The role actively liaises with diverse functional areas, underscoring the importance of deployment activities and ensuring robust communication with a broad spectrum of stakeholders, both internally and externally. This dynamic interaction guarantees the timely delivery of all tasks, meeting and surpassing customer expectations. â As an key member of the Deployment leadership team, the Senior Manager collaborates intimately with peers from the Account Management, Sales Operations, Engineering, and US Delivery Support management teams. This collaboration aims to not only meet but exceed customer anticipations, underscoring the importance of superior communication and engagement behaviors to ensure complete and timely delivery. â In moments of challenge, the Senior Manager emerges as a commanding yet calming figure, exhibiting exceptional problem-solving abilities and taking uncompromised ownership of every facet of each project. The unwavering commitment to excellence is a hallmark of this role, ensuring the continued success and efficiency of the deployment programs under this roleâs remit.

Requirements

Minimum of 10 years of high-caliber experience in installation, deployment, and/or construction management fields, with a demonstrable record of managing complex projects. â
Advanced degree in Engineering or Construction Management is highly desirable. â
Deep expertise in ERP transactional processes, particularly with a focus on advanced Plan to Pay (PTP) processes. â
Advanced proficiency in Microsoft Office Suite, with a special emphasis on leveraging SharePoint & Teams for high-level collaboration and strategic project management. â
Overseeing and expediting the formulation of installation quotations, encompassing all site verifications, surveys, and high-caliber installation endeavors. â
Steering third-party entities towards punctual adherence to critical timelines, especially concerning permits and other regulatory mandates. â
Ensuring impeccable execution of all site-related transactions within the EXACT system, reflecting both precision and speed. â
â¢Directing the maintenance, reporting, and refinement of deployment schedule trackers, data analytics, and executive-level KPI dashboards. â
Orchestrating timely escalations to the senior leadership team regarding potential obstacles, nuanced variations, and intricate change order prerequisites. â
Exceptional communication acumen, empowered to lead high-stakes conversations with senior install partners and elite clientele. â
Unwavering dedication to operational excellence, setting industry-leading standards, and fostering a culture of exceeding client aspirations. â
Seasoned in navigating high-pressure environments, with the capacity to manage multiple strategic initiatives simultaneously, engaging with a spectrum of senior external stakeholders. â
Robust organizational prowess, underpinned by superior problem-solving and analytical capabilities, suitable for executive decision-making. â
Adaptive leadership style with an ability to thrive amidst rapidly evolving business landscapes, championing change with positivity and foresight. â
Discerning judgment that consistently aligns with the organization's strategic objectives, coupled with the capacity to provide impactful recommendations to executive leadership. â
Autonomous work ethic that's equally effective in collaborative environments, ensuring alignment and delivery on mission-critical timelines. â
Proven experience in leading and synergizing with geographically dispersed teams, ensuring seamless communication and collaboration. â
Mastery in articulating insights, with the ability to present sophisticated dashboards and status reports ensuring transparency and anticipation at the leadership level.

Responsibilities

Manages a portfolio of deployment projects concurrently, tailored specifically to their designated zone. â
Directs and ensures seamless coordination through the Deployment Managers and Coordinators, guaranteeing punctual execution in alignment with the overarching project timeline, thereby meeting critical installation deadlines. â
Engages in complex & detailed discussions on installation requirements, closely aligned with Engineering & Installation teams, to ensure prompt execution of vendor Purchase Orders. â
Forges a strategic alliance with the Account Manager, with both roles being intrinsically tied to the profitability matrix of all allocated engagements. â
Wields adept problem-solving skills when liaising with seasoned installation partners, and tactfully escalates intricate issues to Engineering & Installation teams when deemed necessary. â
Provides leadership to and collaborates with principal Installation personnel, ensuring alignment with the company's strategic vision. â
Monitors the trajectory of installation progress, safeguarding the realization of stipulated schedules and objectives. â
Strategically negotiates Change Order (CO) prerequisites in tandem with the Account Manager, while also spearheading compensation dialogues with the clientele, ensures these changes are on billed to the customer. â
Ensures meticulous capture of all financial outflows and partners with the Account Manager to resolve any incongruences in invoicing or quotations. â
Champions all interactions with integrators, ensuring that deployment endeavors align perfectly with installation timetables. Where working capital is fulfilled & not installed, oversees the execution of processes to return inventory to 3PLâs, to mitigate warranty consumption and increase inventory turnover. â
Ensures that coordinators synergize with the remote global shared service supply chain function, enabling flexibility and ensuring transactions are expedited without causing delays in deployment initiatives. â
Offers strategic support to Financial divisions in reconciling lingering vendor accounts and guarantees that transactions seamlessly progress through batching processes pertinent to service providers. â
Oversees an array of deployment initiatives concurrently, specifically tailored to the designated geographical zone under management. â
Supports the Deployment Operations Lead in delivering operational dashboard KPIâs related to âinstalled not yet invoicedâ, by ensuring sites are executed flawlessly, with minimal intervention required. â
Responsible for the delivery of functional KPIâs relating to the relevant project under carriage. â
Championing the punctual deployment of premium HW solutions at each site, ensuring alignment with sophisticated client specifications and strategic objectives. â
Strategically partnering with the Account Management Director, sharing a joint mandate for optimizing the profitability matrix of every deployed client engagement.

Benefits

medical, dental, and vision insurance
a 401(k) plan with employer match
short- and long-term disability coverage
life and AD&D insurance
health savings accounts (HSAs)
flexible spending accounts (FSAs)
annual market competitive bonus program
âThrive Programâ which includes a suite of flexible work options
dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
Global Wellness paid day off to recharge
âGive Back Dayâ to allow our Crew an opportunity to make an impact in the community