Senior Manager, Field Deployment and Operations

Coates Group•Chicago, IL

11d•$100,000 - $115,000

About The Position

The Senior Manager, Field Deployment and Operations holds a crucial role in overseeing comprehensive deployment program for the Coates US business, under the strategic leadership of the Vice President, Deployment. This pivotal position involves the meticulous management of all deployment schedules and the effective leadership of a dedicated team of Deployment Managers and Coordinators, ensuring the seamless execution of deployment plans. The role actively liaises with diverse functional areas, underscoring the importance of deployment activities and ensuring robust communication with a broad spectrum of stakeholders, both internally and externally. This dynamic interaction guarantees the timely delivery of all tasks, meeting and surpassing customer expectations. As an key member of the Deployment leadership team, the Senior Manager collaborates intimately with peers from the Account Management, Sales Operations, Engineering, and US Delivery Support management teams. This collaboration aims to not only meet but exceed customer anticipations, underscoring the importance of superior communication and engagement behaviors to ensure complete and timely delivery. In moments of challenge, the Senior Manager emerges as a commanding yet calming figure, exhibiting exceptional problem-solving abilities and taking uncompromised ownership of every facet of each project. The unwavering commitment to excellence is a hallmark of this role, ensuring the continued success and efficiency of the deployment programs under this role’s remit.

Requirements

3+ years experience managing high performing teams.
7+ years in deployment, installation, or construction project management.
Strong ERP/Plan-to-Pay process knowledge.
Exceptional communication acumen, empowered to lead high-stakes conversations with senior install partners and elite clientele.
Unwavering dedication to operational excellence, setting industry-leading standards, and fostering a culture of exceeding client aspirations.
Seasoned in navigating high-pressure environments, with the capacity to manage multiple strategic initiatives simultaneously, engaging with a spectrum of senior external stakeholders.
Robust organizational prowess, underpinned by superior problem-solving and analytical capabilities, suitable for executive decision-making.
Adaptive leadership style with an ability to thrive amidst rapidly evolving business landscapes, championing change with positivity and foresight.
Discerning judgment that consistently aligns with the organization's strategic objectives, coupled with the capacity to provide impactful recommendations to executive leadership.
Autonomous work ethic that's equally effective in collaborative environments, ensuring alignment and delivery on mission-critical timelines.
Proven experience in leading and synergizing with geographically dispersed teams, ensuring seamless communication and collaboration.
Mastery in articulating insights, with the ability to present sophisticated dashboards and status reports ensuring transparency and anticipation at the leadership level.

Nice To Haves

Engineering or Construction Management degree preferred.

Responsibilities

Manage multiple deployment projects within the assigned region.
Lead Deployment Managers/Coordinators to meet schedules and installation targets.
Align closely with Engineering and Installation teams on site requirements and PO execution.
Partner with Account Management on profitability, change orders, and customer updates.
Resolve field and vendor issues; escalate technical challenges when needed.
Track installation progress and maintain on-time delivery across all sites.
Ensure all change orders, costs, and financial transactions are accurately captured.
Coordinate with integrators, supply chain, and 3PLs to support smooth deployments and inventory returns.
Support Finance with vendor account reconciliation.
Deliver deployment KPIs, including schedule adherence and installed-not-invoiced accuracy.
Ensure hardware deployments meet client specs and quality standards.

Benefits

medical
dental
vision insurance
a 401(k) plan with employer match
short- and long-term disability coverage
life and AD&D insurance
health savings accounts (HSAs)
flexible spending accounts (FSAs)
annual market competitive bonus program
Thrive Program” which includes a suite of flexible work options
dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
Global Wellness paid day off to recharge
Give Back Day” to allow our Crew an opportunity to make an impact in the community