Senior Manager, Experience Strategist

Walmart•Bentonville, AR

2d•$110,000 - $220,000

About The Position

Sam’s Club is reimagining how private brands and trend-led products are discovered, developed, and brought to life for members. As Senior Manager, UX Design – Member’s Mark Community & Trends, you will lead experience strategy for how insights, trends, and member signals shape physical product development—especially across Member’s Mark and private brands. This role sits at the intersection of design, research, analytics, and merchandising, helping teams answer a fundamental question: What is the experience we are delivering that enables the right products to be created? In this role, you will also manage associate and member digital and physical experiences, with a strong emphasis on fostering community engagement, facilitating early product testing with members, and enhancing loyalty ecosystems. You will oversee initiatives that invite members to participate in product feedback loops, test new offerings before launch, and engage with programs designed to build long-term brand loyalty, ensuring that these digital touchpoints inform and elevate the overall product and member experience. You’ll guide how merchants gather insights, interpret trends, evaluate competitors, and translate member needs into products on shelf—while leading a small, embedded design team and influencing partners across merchandising, brand, and product development.

Requirements

Senior-level UX leadership experience , with a track record of influencing strategy and outcomes in complex, cross-functional environments.
Strong background in concepting, ideation, and problem framing , especially in early, ambiguous stages of work.
Experience partnering closely with research and analytics , translating insights into direction for product, brand, or experience strategy.
Understanding of private brands, branding research, or product trends —including how insights shape physical products and brand positioning.
Exceptional communication and storytelling skills , able to align executives, merchants, and partners around a shared vision.
Comfort operating beyond screens , designing experiences that include workflows, behaviors, decision-making, and collaboration.
People leadership experience , with the ability to coach, develop, and elevate designers embedded in business-facing teams.
A systems and experience mindset , focused on enabling better outcomes rather than delivering isolated artifacts.
Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.
2 years’ supervisory experience.

Nice To Haves

Design certification (for example, IDEOU - Foundations in Design Thinking Certificate)
Driving product development in a user experience area
Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area
Related industry experience (for example, retail, supply chain, eCommerce, healthcare)
UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Masters: Architecture
Masters: Artificial Intelligence
Masters: Business
Masters: Cognitive Science
Masters: Computer Science

Responsibilities

Lead experience strategy for Member’s Mark and trend-driven product development : Shape how insights from members, markets, and competitors inform private brand creation and physical product decisions across Sam’s Club.
Define and evolve the experience that supports product creation : Design end-to-end experiences that help merchants and partners discover trends, gather insights, evaluate opportunities, and make confident decisions—focusing on ways of working , not just systems.
Partner deeply with merchandising, brand, and analytics teams : Work side-by-side with merchants, researchers, and data partners to translate qualitative and quantitative insights into clear direction for product development and brand strategy.
Drive concepting, ideation, and prototyping at a strategic level : Lead teams through ambiguity by framing problems, exploring concepts, and rapidly prototyping experiences that test assumptions and clarify direction.
Embed research and analytics into decision-making : Guide research strategy, synthesize findings from multiple sources, and ensure insights are actionable, credible, and directly connected to business and member outcomes.
Influence without relying on formal authority : Act as a trusted advisor to senior stakeholders by clearly communicating narratives grounded in insight, aligning diverse perspectives, and driving alignment on what to build and why.
Lead and develop design talent : Manage and mentor a Senior UX Designer embedded on the team, setting clear expectations, providing feedback, and elevating craft, confidence, and impact.
Champion clarity in ambiguous spaces : Help teams navigate change in processes, roles, and ways of working by focusing on the experience being delivered and the outcomes it enables.

Benefits

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
-Health benefits include medical, vision and dental coverage
-Financial benefits include 401(k), stock purchase and company-paid life insurance
-Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).