Senior Manager, Enterprise Facilitation

Capital One • McLean, VA

12d • $149,000 - $187,100

About The Position

The Senior Manager, Enterprise Learning Facilitation is a strategic leader responsible for leading and developing a team of learning facilitators and people leaders to deliver engaging and high-impact learning experiences across the entire company. This leader is ultimately accountable for the quality and effectiveness of learning facilitation across the enterprise. This role is critical to a learning transformation journey, which involves redefining how value is delivered through learning strategies and solutions that drive high business value. Success requires a leader who can inspire, empower, and support a team of professionals , strategically planning, overseeing, and improving all aspects of the training delivery process , and building strong stakeholder relationships. You will provide strategic leadership and creative vision for the function, developing and influencing the learning delivery strategy to ensure the highest value work is delivered. You will also establish and monitor key learning performance metrics to measure and enhance business impact , using data to drive continuous improvement in facilitation quality. The ideal candidate for this role is... A Visionary Leader: Defines a strategic direction for how a global organization delivers learning experiences and is passionate about guiding and supporting others to bring out the best in every team member. You are a thoughtful and inspirational leader that leads with head and heart while creating an environment that enables excellence. A Strategic Learning Partner: Anticipates future learning needs by staying current with trends and research, thinks and solves problems systemically, and balances long-term vision with execution rigor. You connect with stakeholder partners to understand and align strategic priorities. An Expert Facilitation Practitioner: Has a deep understanding of learning and coaching principles and frameworks and what it takes to deliver high quality, transformational learning experiences in an efficient and well managed way at scale. You have experience with multi-modal facilitation (in-person, virtual). An Influential & Impactful Partner: You are an effective communicator and storyteller, able to craft data-supported stories about complex issues and tailor your message to suit a diverse set of audiences including senior leaders. You skillfully influence leaders and partners to ensure the effective adoption of learning initiatives. An Experienced People Manager: Has a proven track record of leading and developing teams of learning professionals. You are passionate about coaching and mentoring your direct reports and fostering a culture of continuous improvement

Requirements

• Bachelor’s Degree
• At least 5 years of experience in learning facilitation
• At least 5 years of experience in project management, program management or a combination (planning, executing, tracking, reporting)
• At least 5 years of experience with client consulting
• At least 3 years of experience in people leadership with 3 or more direct reports
• Ability and willingness to travel domestically (~30% of the time).

Nice To Haves

• Advanced degree in Communications, Learning and Development, or Organizational Design/Effectiveness
• At least 8 years of experience in learning facilitation
• At least 8 years of experience in project management, program management or a combination (planning, executing, tracking, reporting)
• At least 8 years of experience with client consulting
• At least 5 years of experience in people leadership including as a leader of leaders
• Certification in a recognized team or personality assessment (e.g. CliftonStrengths, MBTI, Hogan, etc.)

Responsibilities

• Exceptional leadership and management of a team of learning facilitators and people leaders.
• Ability to develop and execute a comprehensive strategy for learning delivery.
• Strong partnership with senior leaders to understand business needs and translate them into effective learning solutions.
• The ability to adjust delivery seamlessly based on learner engagement and needs, ensuring a balance between interactive and instructional techniques.
• Demonstrated history of defining and implementing robust evaluation models and data analytics to measure the impact of all learning products.
• Ability to manage ambiguity, lead through change, and deliver in a matrixed environment.
• Proactively share recommendations and collaborate with stakeholders to identify emerging needs and gaps based on data insights.
• High level of initiative, ownership, and a customer-centric mindset.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Learn more at the Capital One Careers website .
• Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
• Incentives could be discretionary or non discretionary depending on the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees