Senior Manager, Enterprise Client Success

Foundant + smartsimple

About The Position

What You’ll Do: Lead, mentor, and inspire a team of Client Success Managers, fostering a culture of accountability, collaboration, and continuous improvement. Establish clear performance goals and provide ongoing coaching to elevate team capabilities. Drive exceptional outcomes for enterprise clients by creating and delivering best practices that maximize value and strengthen long-term partnerships. Design and implement scalable success frameworks tailored to enterprise clients, ensuring consistent product adoption and measurable impact. Act as the primary escalation point for enterprise clients, resolving complex issues with urgency and professionalism. Serve as a trusted advisor to senior client stakeholders, building strong executive relationships. Partner with Product, Engineering, and other internal teams to communicate client feedback, identify trends, and influence roadmap decisions that enhance client experience. Collaborate with Sales and Account Management to support renewals and expansion opportunities. Monitor and analyze key success metrics, including gross/net retention, client health scores, engagement, and adoption KPIs. Leverage insights to proactively identify risks and opportunities, driving strategic interventions. Develop and refine processes, tools, and resources that enable the team to deliver consistent, high-quality client experiences. Ensure compliance with enterprise-level SLAs and contractual obligations. What You’ll Need: 8+ years in Client Success, Account Management, or related roles, with at least 3+ years in a leadership capacity managing enterprise accounts. Strong leadership and people management skills with a proven ability to build high-performing teams. Exceptional communication and executive presence; comfortable engaging with senior client stakeholders. Analytical mindset with proficiency in success metrics, data interpretation, and reporting tools. Familiarity with SaaS, enterprise technology solutions, and multi-product environments. Experience / Understanding of the philanthropic sector is preferred, including trends, challenges, and best practices for serving different types of mission-driven organizations. Why You’ll Love Working at Foundant, SmartSimple & GivingData: At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change. We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives. We’re committed to your professional and personal development. With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries. As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought. Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it! Foundant, SmartSimple and GivingData are equal opportunity employers, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact [email protected].

Requirements

8+ years in Client Success, Account Management, or related roles, with at least 3+ years in a leadership capacity managing enterprise accounts.
Strong leadership and people management skills with a proven ability to build high-performing teams.
Exceptional communication and executive presence; comfortable engaging with senior client stakeholders.
Analytical mindset with proficiency in success metrics, data interpretation, and reporting tools.
Familiarity with SaaS, enterprise technology solutions, and multi-product environments.

Nice To Haves

Experience / Understanding of the philanthropic sector is preferred, including trends, challenges, and best practices for serving different types of mission-driven organizations.

Responsibilities

Lead, mentor, and inspire a team of Client Success Managers, fostering a culture of accountability, collaboration, and continuous improvement.
Establish clear performance goals and provide ongoing coaching to elevate team capabilities.
Drive exceptional outcomes for enterprise clients by creating and delivering best practices that maximize value and strengthen long-term partnerships.
Design and implement scalable success frameworks tailored to enterprise clients, ensuring consistent product adoption and measurable impact.
Act as the primary escalation point for enterprise clients, resolving complex issues with urgency and professionalism.
Serve as a trusted advisor to senior client stakeholders, building strong executive relationships.
Partner with Product, Engineering, and other internal teams to communicate client feedback, identify trends, and influence roadmap decisions that enhance client experience.
Collaborate with Sales and Account Management to support renewals and expansion opportunities.
Monitor and analyze key success metrics, including gross/net retention, client health scores, engagement, and adoption KPIs.
Leverage insights to proactively identify risks and opportunities, driving strategic interventions.
Develop and refine processes, tools, and resources that enable the team to deliver consistent, high-quality client experiences.
Ensure compliance with enterprise-level SLAs and contractual obligations.

Benefits

We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.
We’re committed to your professional and personal development.
As part of a larger organization, you’ll have even more opportunities to grow your career.
You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought.
Employee recognition is a core part of our culture.

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