Client Success Manager, Enterprise Sales
About The Position
Enterprise Customer Success Managers empower providers to maximize the value of Zocdoc. In this role, you will focus on proactively engaging key stakeholders at large, complex healthcare entities to drive their success in the Zocdoc marketplace. You are a value-added consultant, tasked with delivering well-timed, data-driven insights leading to successful outcomes for your customers. Our ECSMs don’t shy away from challenging conversations — they champion new ideas, inspire innovation, and appropriately challenge the status quo, all in the name of driving Zocdoc’s most important partnerships forward into the future.
Requirements
- Relationship management experience. 2-3 years professional experience in customer success or account management roles
- Strong communication skills. You’re a confident written and verbal communicator with experience in building buy-in toward a shared objective
- A creative eye for how to do things better. You’re able to identify opportunities for increased efficiency and effectiveness, both with customers and with how we approach our work at Zocdoc
- An appetite for continuous learning. You’re eager for feedback and hold yourself (and your manager) accountable to regular coaching in the spirit of ongoing growth and development
- A positive outlook toward change. Our customers are evolving and so are we. Embracing change and strong adaptability are important parts of your success in this role
Responsibilities
- Serving as a trusted advisor and primary point of contact for some of Zocdoc’s largest customers
- Engaging your customers on key optimization opportunities and driving them toward improvements intended to maximize the impact of Zocdoc on their business
- Collaborating with cross-functional team members including sales, support, technical services, and more to align on customer goals and our shared approach to driving success
- Understanding and helping design client-specific narratives around adoption, utilization, and return on investment
- Spearheading customer conversations around new product developments, specialty-specific insights and best practices, and opportunities for continued learning
Benefits
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
