Senior Manager, Entegra Client Services Support

Sodexo Careers • Gaithersburg, MD

12d • Remote

About The Position

Entegra is seeking a Senior Manager Client Success to join their team. This role is responsible for leading strategic engagement for all clients, with a special focus on Rising Independent clients. This role will drive retention, build scalable solutions, and lead client advocacy and recognition efforts. The Senior Manager, Client Success serves as the primary escalation point for client issues, collaborates with internal teams to deliver tailored campaigns, and uses data-driven insights to target focused client groups. The position is critical to Entegra’s transformation journey, supporting a proactive, client-centric approach that delivers measurable impact and fosters long-term loyalty and growth. This is a remote position with candidate residing in Eastern or Central time zone!

Requirements

• Strategic client relationship management
• Data analysis and interpretation
• Campaign design and execution
• Problem-solving and conflict resolution
• Excellent communication and presentation skills
• Experience with CRM (CEM, Salesforce, Etc) and client engagement platforms
• Experience in procurement, hospitality, foodservice, or related industries
• Advanced proficiency with CRM (CEM), client success, and workflow management platforms
• Demonstrated ability to develop and deliver client-facing campaigns and resources
• Project management or experience leading cross-functional initiatives
• Familiarity with data analysis, reporting, and client segmentation tools
• Proven track record of driving retention and advocacy in a B2B and/or B2C environment
• Experience collaborating with sales, marketing, and distribution teams
• Strong problem-solving skills and ability to adapt in a fast-paced, evolving environment
• Commitment to continuous improvement and innovation in client experience
• Minimum Education Requirement - Bachelor’s Degree or equivalent experience
• Minimum Management Experience – 5 years
• Minimum Functional Experience – 5 years

Responsibilities

• Design and execute engagement strategies for Independent clients
• Monitor client health and churn indicators proactively
• Build scalable solutions to address common client challenges
• Lead client recognition and advocacy programs & campaigns
• Serve as escalation point for client issues and resolution

Benefits

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
• Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
• Sodexo offers a comprehensive benefits package that may include:
• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees